This unit describes the skills and knowledge required to install, configure, optimise and troubleshoot operating system (OS) software to ensure organisational and client requirements are met.

It applies to experienced individuals who, whilst working under minimal supervision and in an instructional and management capacity, are required to install, configure, optimise and troubleshoot OS system software to meet organisational client requirements.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: *install, configure, optimise and troubleshoot two different operating systems, on two separate occasions, each for a different organisation. In the course of the above, the candidate must: *improve system performance with minimum disruption to clients *identify OS problems and resolve using command line options and system tools. Students will also be expected to demonstrate the following knowledge: *requirements of different operating systems *architecture of technical systems *industry accepted hardware and software products *functions and features of the OS used by the organisation *OS resolution strategies, including: - command line options - system tools *installation and configuration of systems software including: - organisational requirements for OS software - prerequisites for system software installation - set-up and configuration procedures - software packages supported by the organisation - system's functionality - system's diagnostic software - vendor specifications and requirements for installation *organisational procedures, including: - OS comparison and contrast methods - OS functionality and operation testing - OS installation procedure documentation - OS troubleshooting procedures - OS change documentation - OS change procedures.

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