HLTADM010 - Facilitate a coordinated approach to client care

Unit code: HLTADM010 | Study level: TAFE
Nominal hours
30
Location
Footscray Nicholson
Industry
Sunshine
Prerequisites
N/A
Overview
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Overview

This unit describes the skills and knowledge required to provide instructions and information to clients, pro-actively follow up clients and liaise with other service providers to support a coordinated care approach.This unit applies to individuals who assist and work under the delegation of health professionals.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each unit's learning outcomes & performance criteria requirements, including the setting of work-based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

  • identify at least three different clients for whom follow up is required in the case of appointment non-attendance
  • provide accurate information or instruction to at least three clients with different medical needs.

Students will also be expected to demonstrate the following knowledge:

  • legal and ethical considerations for information exchange and provision including national, state or territory and local:
  • duty of care
  • informed consent
  • records management
  • privacy, confidentiality and disclosure
  • industry standards
  • work role boundaries including responsibilities, and limitations around types of information to be provided by non-professionals
  • types of information provision that may be delegated by health professionals:
  • advanced care planning information including documentation and storage protocols
  • educational material including preventative, promotional and self-management
  • instructions for use of medical equipment and supplies
  • information about procedures
  • preparation procedures for diagnostic testing
  • where to go for tests and treatment
  • key requirements of systems and procedures for effective management of reminder systems
  • scope and availability of other health services and programs:
  • eligibility
  • access and referral requirements
  • costs and funding mechanisms:

    Home And Community Care (HACC)
    Medicare Benefits Schedule (MBS)
    Pharmaceutical Benefits Scheme (PBS)
    typical private health insurance provisions
    Department of Veterans’ Affairs (DVA)
    WorkCover

  • key features of how they operate
  • methods to ensure currency of information
  • ways in which information is exchanged and services are organised between different health providers:
  • key information
  • documentation requirements.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by Victoria University and/or via the Victoria University e-Learning system.

As part of a course

This unit is studied as part of the following course(s):

Certificate IV in Health Administration
HLT47321 | Certificate iv | Duration:

Refer to the course page for information on how to apply for the course. VU takes care to ensure the accuracy of this unit information, but reserves the right to change or withdraw courses offered at any time. Please check that unit information is current with the Student Contact Centre.

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