Communication and Dermal Services

Unit code: HBD1202 | Study level: Undergraduate
(Generally, 1 credit = 10 hours of classes and independent study.)
City Campus
City Queen


This unit provides students with the knowledge and skills required for effective communication with clients, colleagues and industry representatives in a professional clinical environment. As part of the learning experience, consideration is given to legal, ethical and privacy requirements alongside the concepts of social and cultural diversity in the workplace.  Students will be guided in how to confidently perform an effective consultation, as optimal communication between the dermal therapist and the client is required to ensure the safety and efficacy of dermal therapies procedures.

Learning Outcomes

On successful completion of this unit, students will be able to:

  1. Demonstrate effective verbal and non-verbal communication techniques relevant to dermal therapies;
  2. Develop an effective consultation techniques, exploring legal, privacy and ethical concerns whilst giving consideration of cultural and social diversity;
  3. Discuss and interpret the relevance of conducting a detailed client history in relation to the consultation process, that encompasses medical and non-medical related health and lifestyle factors;
  4. Promote the use of products and manage financial transactions related to dermal therapies;
  5. Review professionalism and apply professional conduct when responding to customer enquiries;
  6. Evaluate how communication, feedback and reflection enhances workplace interactions and professional development.


For Melbourne campuses

Assessment type: Test
Grade: 20%
(2) Quizzes
Assessment type: Essay
Grade: 40%
Essay on Communication (600 words)
Assessment type: Presentation
Grade: 40%
Individual Video Presentation (8mins)

Required reading

Communicating in the 21st century
Eunson, B. (2016)| Milton, Qld : John Wiley and Sons Australia

As part of a course

This unit is studied as part of the following course(s):

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