|1.||Demonstrate effective verbal and non-verbal communication techniques relevant to dermal therapies;|
|2.||Develop an effective consultation techniques, exploring legal, privacy and ethical concerns whilst giving consideration of cultural and social diversity;|
|3.||Discuss and interpret the relevance of conducting a detailed client history in relation to the consultation process, that encompasses medical and non-medical related health and lifestyle factors;|
|4.||Promote the use of products and manage financial transactions related to dermal therapies;|
|5.||Review professionalism and apply professional conduct when responding to customer enquiries;|
|6.||Evaluate how communication, feedback and reflection enhances workplace interactions and professional development.|
|Essay||Essay on Communication (600 words)||40%|
|Presentation||Individual Video Presentation (8mins)||40%|
Communicating in the 21st century 3rd ed.
Eunson, B. (2016)
Milton, Qld : John Wiley and Sons Australia
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