This unit (HBD1202) provides students with the knowledge and skills required for effective communication with clients, colleagues and industry representatives in a professional clinical environment. As part of the learning experience, consideration is given to legal, ethical and privacy requirements alongside the concepts of social and cultural diversity in the workplace. Students will be guided in how to confidently perform an effective consultation, as optimal communication between the dermal therapist and the client is required to ensure the safety and efficacy of dermal therapies procedures.

Unit details

Study level:
Credit points:
Unit code:

Learning Outcomes

On successful completion of this unit, students will be able to:
  1. Demonstrate effective verbal and non-verbal communication techniques relevant to dermal therapies;  
  2. Develop an effective consultation techniques, exploring legal, privacy and ethical concerns whilst giving consideration of cultural and social diversity;  
  3. Discuss and interpret the relevance of conducting a detailed client history in relation to the consultation process, that encompasses medical and non-medical related health and lifestyle factors;  
  4. Promote the use of products and manage financial transactions related to dermal therapies;  
  5. Review professionalism and apply professional conduct when responding to customer enquiries;  
  6. Evaluate how communication, feedback and reflection enhances workplace interactions and professional development.  


Assessment type Description Grade
Test (2) Quizzes 20%
Essay Essay on Communication (600 words) 40%
Presentation Individual Video Presentation (8mins) 40%
To pass this unit, students must achieve an aggregate score of 50%.

Required reading

Communicating in the 21st century 3rd ed.
Eunson, B. (2016)
Milton, Qld : John Wiley and Sons Australia

RECOMMENDED TEXT: Bolman, L. G., & Deal, T. E. (2018). Reframing organizations the leadership challenge & practicing leadership principles applications set (6th ed.). John Wiley & Sons, Incorporated.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

VU takes care to ensure the accuracy of this unit information, but reserves the right to change or withdraw courses offered at any time. Please check that unit information is current with the Student Contact Centre.