CHCCOM006 - Establish and manage client relationships
Overview
This unit describes the skills and knowledge to establish and manage professional one-to-one relationships with clients in the context of providing an ongoing health service or intervention.
This unit applies to community services or health workers who have defined responsibilities to work independently with clients within broad but established guidelines.
Assessment
For Melbourne campuses
Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit’s learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.
Students will be expected to demonstrate the following required skills:
- established and managed client relationships and boundaries appropriately during the provision of services to 3 clients, and;
- developed responses to 3 different situations involving difficult or challenging behaviour.
Required reading
The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the Polytechnic and/or via the Polytechnic e-learning system.
As part of a course
This unit is studied as part of the following course(s):