This unit describes the skills and knowledge to apply specific communication techniques to establish, build and maintain relationships with clients, colleagues and other stakeholders based on respect and trust.  This unit applies to work across a range of workplace contexts where workers at all levels may communicate with individuals and/or groups both in person and in writing.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:
CHCCOM002

Assessment

Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - obtained feedback from 3 clients or colleagues on effectiveness of communication and responded appropriately; - prepared 3 types of written correspondence in accordance with organisation communication protocols; - facilitated resolution of 1 difficult situation with a client, colleague or service provider, and; - facilitated 1 meeting around a workplace issue.Students will also be expected to demonstrate the following knowledge: - organisation communication policies and protocols; - different communication styles and techniques, and how they impact on interpersonal communication; - communication strategies; - types of interpretation and translation services specific to the client group, and how to access them; - factors that commonly contribute to the development of communication barriers including high emotions, mistrust or misunderstandings; - professional relationship boundaries; - digital media and use in community services and health sector, and; - written correspondence protocols and style guides, including letters, emails, minutes, case notes, reports.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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