This unit describes the skills and knowledge required to work positively with the carers and families of people using the service based on an understanding of their support needs.  This unit applies to workers across a range of community services contexts. 

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice. 

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - assessed and responded to the needs of at least 3 different people and their carers or family members, and; - used strengths-based solutions to respond to both routine and unpredictable problems related to care relationships.Students will also be expected to demonstrate the following knowledge: - context for caring in Australia; - rights, roles and responsibilities of different people in the care relationship; - impact of the caring role on family, carers and friends; - different family patterns and structures and their impact on the person; - life cycle transitions; - current service delivery philosophy and models; - organisation policies and procedures in relation to carers and families, and; - legal and ethical requirements for working with carers and families and how these are applied in an organisation and individual practice.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

VU takes care to ensure the accuracy of this unit information, but reserves the right to change or withdraw courses offered at any time. Please check that unit information is current with the Student Contact Centre.