This unit describes the skills and knowledge required to monitor individuals, respond to behaviours of concern, deal with conflict and support responsibility for behaviour management and change.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - recognised and responded to at least 3 different situations where behaviours of concern are present, and; - communicated effectively in at least 1 situation of conflict by: engaging positively and supportively; using negotiation and problem solving skills, and; modelling assertive behaviour.Students will also be expected to demonstrate the following knowledge: - legal and ethical considerations related to addressing behaviours of concern and how these are applied in an organisation and individual practice; - types of behaviours of concern, underlying reasons and appropriate ways to respond; - cultural practices and customs of the service users' population and their impact on behaviour in the particular environment; - principles of effective communication for conflict management; - principles of responding to human behaviour relating to violence, aggression and suicide; - reporting procedures for incidents and accidents; - specific statutory requirements related to treatment of people with special needs and requiring special support; - specialist services and referral options, and; - critical incident procedures.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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