Hospitality operations are complex due to the unique characteristics of the industry and the dynamic environment in which operations are conducted. This unit aims to broaden students understanding of relevant and applicable theories and models of operations management, and equips students with management and operational skills to solve operational problems in specific situations. It focuses on achieving performance objectives and strategies, designing marketable products, services and processes, managing capacity and human resources and improvements, as well as implementing sustainable practices. This unit introduces students to the concepts of strategic analysis, business management and hospitality operational management issues.
On successful completion of this unit, students will be able to:
This unit is not compulsory for any specific course. Depending on the course you study, this unit may be taken as an elective.