BSBXCM501 - Lead communication in the workplace

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Unit code: BSBXCM501 | Study level: TAFE
Credit points
N/A
Location
City Campus
Werribee
Prerequisites
N/A
Overview
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Overview

This unit describes the skills and knowledge required to lead communication in the workplace within any industry.This unit has a specific focus on the communication skills required for team leaders with responsibility for other workers.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each units learning outcomes & performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

  • collate research on internal and external communication needs
  • develop and implement communication protocols in accordance with organisational requirements
  • present information in a persuasive and professional manner
  • apply negotiation techniques to reach desired outcomes
  • address communication challenges for continuous improvement.

Students will also be expected to demonstrate the following knowledge:

  • legislative requirements relevant to workplace communication
  • organisational requirements relevant to workplace communication (including digital form):
  • workplace policies
  • codes of conduct
  • organisational reputation and culture
  • techniques to resolve communication challenges
  • methods to mentor and coach others
  • key principles of cross-cultural communication and communication with individuals with special needs or disabilities
  • communication protocols relevant to organisational information needs:
  • internal and external communication guides
  • risk based/emergency communication guides
  • style/formatting of communication guides
  • processes for allocation of responsibilities for standard communication
  • communication challenges relevant to performance evidence:
  • conflicts with clients or team members
  • potential risks or safety hazards
  • unethical or inappropriate communication
  • appropriately framing organisational messaging
  • key relevant features of:
  • different communication styles
  • different communication methods
  • relevant cross cultural communication techniques
  • negotiation and conflict resolution techniques.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the VU Polytechnic and/or via the Victoria University Polytechnic e-Learning system.

As part of a course

This unit is studied as part of the following course(s):

Diploma of Business
BSB50120 | Diploma | Duration:

Refer to the course page for information on how to apply for the course. VU takes care to ensure the accuracy of this unit information, but reserves the right to change or withdraw courses offered at any time. Please check that unit information is current with the Student Contact Centre.

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