BSBXCM301 - Engage in workplace communication

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Unit code: BSBXCM301 | Study level: TAFE
Credit points
N/A
Location
Werribee
Prerequisites
N/A
Overview
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Overview

This unit describes the skills and knowledge required to communicate (through written, oral and nonverbal form) in the workplace within an industry.This unit applies to a wide range of workers, but has a specific focus on the communication skills required for workers with limited responsibility for others.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each units learning outcomes & performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

  • identify the most appropriate method of communication for the intended audience
  • prepare written material that is clear in meaning and format according to organisational requirements
  • demonstrate active listening and questioning techniques in a workplace discussion
  • communicate information and ideas verbally in a workplace discussion, considering the needs of those from diverse backgrounds
  • identify and report any communication challenges to superiors
  • seek feedback from others on effectiveness of communication.

Students will also be expected to demonstrate the following knowledge:

  • legislative requirements relevant to workplace communication
  • organisational requirements relevant to workplace communication (including digital form):
  • ethical behaviour guidelines from state or federal governments
  • workplace policies
  • codes of conduct
  • organisational reputation and culture
  • techniques to resolve communication challenges
  • methods and techniques to participate in workplace discussions, including active listening, questioning and providing feedback
  • key principles of cross-cultural communication and communication with individuals with special needs or disabilities
  • communication methods suited to audience and workplace requirement:
  • verbal means: telephones, mobile devices, video conference
  • written means: email, SMS, social media
  • Internet of Things (IoT)
  • communication challenges relevant to performance evidence:
  • conflicts with clients or team members
  • potential risks or safety hazards
  • unethical or inappropriate communication
  • key relevant features of:
  • different communication styles
  • different communication methods
  • relevant cross cultural communication techniques.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the VU Polytechnic and/or via the VU Polytechnic e-learning system.

As part of a course

This unit is studied as part of the following course(s):

Certificate III in Business
BSB30120 | Certificate iii | Duration:

Refer to the course page for information on how to apply for the course. VU takes care to ensure the accuracy of this unit information, but reserves the right to change or withdraw courses offered at any time. Please check that unit information is current with the Student Contact Centre.

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