This unit of study deconstructs the contested and dynamic nature of workplace conflict, and critiques the processes for the resolution of conflict at workplace level. Praxis, to demonstrate the intricacies of balancing individual and public good, is at the heart of learning. Students will contextualise and modify professional knowledge and communication skills necessary for the effective processing of workplace conflict in a socially responsible, culturally appropriate and ethical manner

Unit details

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Learning Outcomes

On successful completion of this unit, students will be able to:
  1. Critically review theories about the nature of conflict in the workplace as they relate to specific industries/sectors as applied to local, national or global organisations;  
  2. Critique the current debates about mediation and formal processes of Conciliation in Fair Work Australia;  
  3. Deconstruct the causes of interpersonal conflict in the workplace and the applicability of different types of mediation processes available to resolve such conflict to illustrate the dynamics of workplace communities and individual's responsibilities within these;  
  4. Decode the issues of neutrality with regard to choice of mediator and of the handling of potential power imbalances between the parties to interpersonal conflict;  
  5. Reflectively commentate upon the formal processes at workplace and tribunal level in handling disputes arising from Enterprise Bargaining Agreements and relevant discrimination and Occupational Health and Safety legislation; and  
  6. Conceptually map the role of HR departments and unions in formal dispute resolution processes.  


Assessment type Description Grade
Report Report 30%
Presentation Presentation 40%
Journal Reflective Journal 30%

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This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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