Study at VU

Airport reception for international students

When you first arrive in Melbourne, Australia as an international student, we can welcome you at the airport and take you to your accommodation.

This free service is available when you complete our airport reception form 10 days before you arrive in Melbourne.

You will be greeted in the arrivals hall of Melbourne Airport. Your driver will hold a sign that reads 'TOGOTO AUSTRALIA - OVERSEAS STUDENT'.

Request airport reception

In 'Airport reception for international students':

Travelling with friends and family

You can request airport reception for family and friends who are travelling with you. Additional passengers will need to pay AUD$40 (Australian dollars) per person. This fee needs to be paid in cash to the driver.

When travelling with children please indicate each child as an 'Extra passenger' on the online form. For children under the age of 10 you must indicate their age in the 'Special requirements' section so that appropriate seating can be organised.

You must apply for pick-up 10 days before you arrive in Melbourne. Late applications may not be accepted.


A maximum baggage limit of 40kg applies, or two pieces of standard check-in luggage and one carry on item.

There is no additional fee for larger luggage but you may need to wait for the next shuttle.

No bikes, surfboards, golf equipment or other large items are allowed.

Flight delays, changes or cancellations

Please call us if your flight is delayed or you can’t find your driver:

  • +61 409 503 646 after business hours.
  • +61 3 9919 4953 during business hours (9am – 5pm, Monday to Friday)

To cancel your pick up email and Cancellations must be made 24 hours before your arrival time.

Student Welcome Desk

The Student Welcome Desk at Melbourne Airport is a one-stop shop of information for students arriving in Melbourne, Australia.

Desk location: Travellers Information Service, International Arrivals Hall, Ground Floor, Terminal 2, Melbourne Airport

Open: 7 days a week, 7am to 12am (midnight)

Ask questions and pick up a free Welcome Pack which includes information about living in Melbourne.

Contact us

To change your airport reception details email both and


  • +61 3 9919 4953 during business hours (9am – 5pm Monday to Friday)
  • +61 409 503 646 after business hours.