This includes verbal, non-verbal and written communication. Examples include:
- Verbal communication in English to a standard that allows fluid, clear, and comprehensible two-way discussions
- Ability to recognise, interpret and respond to non-verbal cues, to communicate with congruent and respectful non-verbal behaviour, and to be sensitive to individual and/or cultural variations in non-verbal communication
- Ability to produce English text to the expected standard (this is a skill that may be developed throughout the course)
Verbal communication in English to a standard that allows fluid, clear, and comprehensible two-way discussions, tailored to the local English-speaking audiences.
- Convey spoken messages accurately, clearly, and in a timely manner in a professional/clinical situation
- Understand and respond to verbal communication accurately and appropriately in a time-constrained environment when a client/service user or professional colleague provides information
- Engage in effective professional dialogue with a diverse range of clients, service users and other stakeholders, taking into account their varying communication needs and capacities
- Present information to, and engage in developing discussions with, a wide audience, including academic, small groups, and professional/clinical presentations.
Non-verbal communication skills that enable respectful communication with others.
The ability to recognise, interpret and respond to non-verbal cues, to communicate with congruent and respectful non-verbal behaviour, and to be sensitive to individual and/or cultural variations in non-verbal communication is essential for the promotion of trust and safe and effective social work practice.
- Recognise cues in a colleague’s, client’s, service user’s facial expression, appearance, behaviour, posture, or movement
- Deliver information to a distressed client/service user incorporating non-verbal behaviour that matches the nature of the information
- Display consistent and appropriate facial expressions, eye contact, being mindful of space, time boundaries and body movements and gestures.
Ability to produce English text to a standard that provides clear and professional-level communication, with language usage and style tailored to the targeted recipients.
Effective communication in English text is required to demonstrate applied skills in academic writing conventions and in sustained and organised academic argument and provide safe and effective delivery of care/practice.
- Construction of written text based assessment tasks that reflect the required academic standard and demonstrate knowledge and understanding of relevant subject matter for professional practice standards
- Use precise and appropriate language to construct coherent written communication including record keeping and case notes enabling consistent and accurate assessments and professional support in the field placement context
- Construct reports for third-parties and client/service user intervention plans that meet professional standards.