Naomi Dempsey is an executive leader with over 20 years of management experience in business development, commercial services, customer engagement, learning and development and stakeholder relations. She has experience across the higher education, vocational education and sport/recreation sectors and is a proud member of the VU Alumni community.

Since joining Victoria University (VU) in 2013, Naomi has been passionate about transforming the student experience.

She has been leading VU’s development of a contemporary and agile customer service and engagement framework across multiple service channels. Gaining a deeper understanding of our customer's journey has helped to improve services. Focussing on the student experience, at all stages of the lifecycle, and introducing new digital technologies enables VU to improve acquisition, conversion, engagement and retention.

Naomi’s portfolio is responsible for Student Services, which delivers a range of services for domestic and international students studying vocational or higher education at VU.

True to our Service Commitment, Student Services recognises that each student is an individual with personal goals and we aim to provide a high quality service to give students the best possible experience and opportunities at VU to succeed.

Student Services offers an omni-channel Student Advisory service that can be accessed on campus or via our Contact Centre. We also deliver services in Student Life and Leadership, Wellbeing, Advocacy and Communications.

The Student Services team is located on all campuses and throughout the Colleges.