Safety & security

Stay safe in Melbourne and reduce risk to your personal safety. Everyone at VU is responsible for ensuring a safe campus environment and should know what to do in an emergency.

Counselling services provides assistance for staff when dealing with a student in crisis.

Campus security contact numbers

Emergency number: +61 3 9919 6666.

General enquiries: +61 3 9919 4999.

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Safer Communities

Safer Communities is a central point of enquiry, response and support for concerning, threatening or inappropriate behaviour.

Safer Communities fosters a safe environment for staff, students and visitors at Victoria University. We provide support at all stages of responding to complex and sensitive situations.

Find out more about the Safer Communities initiative at VU.

VU Security Operations Centre

Our Security Operations Centre: 

  • emergency phone number is +61 3 9919 6666. (Add this number to your mobile phone)
  • is staffed 24 hours a day, 7 days a week and can be called for assistance
  • has direct contact with the Campus Security Officers located on all VU campuses.

For general enquiries about safety issues on campus phone Security Management on +61 3 9919 4999.

Functions of Security Operations

The primary functions of Security Operations is to:

  • protect all people
  • protect property
  • prevent and detect crime
  • operate a 24 hour control room that is able to monitor  CCTV, building access controls and alarm systems.
  • maintain visible patrols of our campuses and car parks.

We encourage all staff, students and visitors to report any security incidents or suspicious activity on campus or in carparks.

Reports can be made either in person at a campus security office, or by calling the Security Operations Centre (Phone: +61 3 9919 4999).

Security services provided 

VU security regularly patrol buildings and car parks, both on and off-campus. They are here to help you.

Security escorts

You can request a security escort on campus. Simply phone the Security Operations Centre on your campus on +61 3 9919 4999.

Security escorts provide:

  • escorts to other buildings on campus for students and staff
  • assistance walking from your office or study area to your vehicle (if parked in a VU car park)

Please note that there is not a dedicated guard for this service. During busy times, you may experience a short wait before they can assist you.

Crime prevention & investigation

We maintain a close relationship with the police, other emergency services and offer a number of crime prevention strategies to ensure that Victoria University remains a safe place to study and work.

Shuttle buses

If you are leaving the campus after 5pm, consider taking the St Albans shuttle bus or Footscray Park shuttle bus to the local train station.


The VU Carpool Program lets you to make car sharing arrangements with fellow students who travel to and from similar destinations.

There are car parks at most campuses, for which you'll need to buy a ticket. The Road Safety Act (1986) and all associated regulations and amendments is enforced in University car parks so please observe signs to avoid fines.

Useful phone numbers

  • Department of Education & Training Student hotline: 1300 363 079
    The Minister for Education established a student hotline. Any student can ring this number to anonymously raise concerns.
    Please note that the helpline is not for immediate emergency assistance.
    If you require immediate help in an emergency dial 000.
  • VU International after-hours number: 1800 758 350 

    When campus offices are closed, VU international students can now call the after-hours number. You will get immediate advice and assistance on a wide range of issues. The service is a free call from landlines anywhere in Australia, and a standard call rate from mobile phones. 

  • Crime Stoppers: 1800 333 000
    Crime Stoppers is a confidential service that is interested in your information, not your identity. If you are an International student, reporting a crime will NOT impact your visa.