Wherever you are, you can chat online with a library staff member for assistance with finding and accessing library resources and services.

Using chat, our library staff can guide you in your search for information for assignments or research, and assist with other library questions.

Get help finding VU Library resources, such as:

  • library guides
  • e-books and eJournals
  • databases
  • online videos including LinkedIn Learning videos.

A library staff member is available online to guide you on searching via Library search. The pop-up window ‘Do you need help?’ will appear soon after you do a search and we can assist you with finding a resource.

Our library staff can also give you guidance on:

  • accessing academic integrity modules in VU Collaborate (see Student Guide Academic Integrity)
  • accessing items from other libraries (ArticleReach)
  • accessing research resources such as research papers
  • document request service.

When using Library resources for assignment or research, you can get online support for research and referencing via library online drop-ins.

Accessing chat

Chat, part of the Ask a Librarian service, is available Monday to Sunday during HE semester:

  • Monday–Friday, 9am–8pm
  • Saturday and Sunday, 11am–3pm.

Chat may not be available on public holidays: AFL Grand Final holiday Friday 25 September 2020 and Melbourne Cup Tuesday 3 November.

Outside of HE semester, Chat is available Monday to Friday, 9am–5pm, and may not be available on Victorian public holidays and during University closures.

Ask a Librarian service

You can also find answers to commonly asked questions via the Ask a Librarian FAQs such as ‘where can I return my books?’ and ‘can I print at the library?’.

You can access the Ask a Librarian service: