SITXMGT004 - Monitor work operations

    Unit code: SITXMGT004 | Study level: TAFE
    Footscray Nicholson


    This unit describes the performance outcomes, skills and knowledge required to oversee and monitor the quality of day-to-day work. It requires the ability to communicate effectively with team members, plan and organise operational functions, and solve problems.The unit applies to all industry sectors, and to individuals operating at a team leading, supervisory or frontline management level.


    For Melbourne campuses

    Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each units learning outcomes & performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

    Students will be expected to demonstrate the following required skills:

    • plan and organise workflow for a team operation or activity that takes into account at least six of the following contingencies:
    • delays and time difficulties
    • difficult customer service situations
    • equipment breakdown or technical failure
    • financial resources
    • staffing levels and skill profiles
    • rostering requirements
    • staff performance
    • procedural requirements
    • product development and marketing
    • monitor and respond to team-based operational and service issues during the above operation or activity
    • complete each of the following organisational records for the above operation or activity:
    • performance reports
    • staff records.

    Required reading

    The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the VU Polytechnic and/or via the VU Polytechnic e-learning system.

    As part of a course

    This unit is studied as part of the following course(s):

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