CHCCOM005 - Communicate and work in health or community services

Unit code:CHCCOM005Study level:TAFE

Nominal hours

Location

Footscray Nicholson
Industry
Sunshine
Werribee

Prerequisites

(Or equivalent to be determined by unit coordinator)
Co-requisites
(Corequisite units must be studied concurrently with this unit)

Overview

This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers. This unit applies to a range of health and community service contexts where workers may communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit’s learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

demonstrated effective communication skills in 3 different work situations
clarified workplace instructions and negotiated timeframes with 2 colleagues
responded appropriately to 3 different situations where communication constraints were present
completed 2 written or electronic workplace documents to organisation standards.

Students will also be expected to demonstrate the following knowledge:

legal and ethical considerations in relation to communication
sources of information and the application of legal and ethical aspects of health and community services work
ethical decision making and conflicts of interest
principles of effective communication, including models, modes and types
communication techniques
influences on communication
potential constraints to effective communication in health and community service contexts
health and community services industry terminology relating to role and service provision
importance of grammar, speed and pronunciation for verbal communication
when and how to use and recognise non-verbal communication
structure, function and interrelationships between different parts of the health and community service system
organisation structure and different models to support optimum client service
digital media and use in community services and health sector, including: web; email; social media; podcast and videos; tablets and applications; newsletters and broadcasts, and intranet.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by Victoria University and/or via the Victoria University e-Learning system.