CHCCOM005 - Communicate and work in health or community services

Unit code: CHCCOM005 | Study level: TAFE
N/A
Footscray Nicholson
Industry
St Albans
Sunshine
Werribee
N/A
Overview
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Overview

This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.  This unit applies to a range of health and community service contexts where workers may communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit’s learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

  • demonstrated effective communication skills in 3 different work situations;
  • clarified workplace instructions and negotiated timeframes with 2 colleagues;
  • responded appropriately to 3 different situations where communication constraints were present, and;
  • completed 2 written or electronic workplace documents to organisation standards.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the Polytechnic and/or via the Polytechnic e-learning system.

As part of a course

This unit is studied as part of the following course(s):

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