This unit describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services. This unit applies to any community services worker involved in crisis intervention. Management of the crisis may involve face-to-face, telephone or remote contact with persons involved. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - been involved in crisis intervention activities on at least 3 occasions.Students will also be expected to demonstrate the following knowledge: - legal and ethical consideration relevant to recognising and responding to crisis situations; - organisation policies and procedures for responding to crisis situations; - types of crisis situations, including: potential suicide; threats to harm others; self harm; received threats; abuse, including child abuse; domestic and family violence; - common indicators or signs of crisis in other people; - personal values, beliefs and attitudes that facilitate or impede crisis care; - assumptions about who may be at risk; - common notions about crisis situations; - principles and practices of crisis intervention: - critical incident procedures; - facilitating emergency interventions; - addressing safety concerns; - referral options and procedures for accessing services, and; - principles and practices of self-care and supervision.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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