CHCCCS019 - Recognise and respond to crisis situations

Unit code:CHCCCS019Study level:TAFE

Nominal hours

Location

City Campus
Footscray Nicholson
St Albans
Sunshine
Werribee

Prerequisites

(Or equivalent to be determined by unit coordinator)
Co-requisites
(Corequisite units must be studied concurrently with this unit)

Overview

This unit describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services. This unit applies to any community services worker involved in crisis intervention. Management of the crisis may involve face-to-face, telephone or remote contact with persons involved. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit’s learning performance evidence requirements, including demonstration in simulated environment within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

been involved in crisis intervention activities on at least 3 occasions

Students will also be expected to demonstrate the following knowledge:

legal and ethical consideration relevant to recognising and responding to crisis situations including:

duty of care
privacy, confidentiality and disclosure
work role boundaries, responsibilities and limitations
mandatory reporting
codes of practice

organisation policies and procedures for responding to crisis situations
types of crisis situations, including:

potential suicide
threats to harm others
self harm
received threats
abuse, including child abuse
domestic and family violence

common indicators or signs of crisis in other people
personal values, beliefs and attitudes that facilitate or impede crisis care:

assumptions about who may be at risk
common notions about crisis situations

principles and practices of crisis intervention:

critical incident procedures
facilitating emergency interventions
addressing safety concerns

referral options and procedures for accessing services
principles and practices of self-care and supervision.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the VU Learning Management System (LMS) called VU Collaborate.