Tools & IT support

Login to your email, HR Zone or MYVU Portal. Find out about the various IT services available to staff or contact the IT service desk with any enquiries.

Login to staff tools

Staff email

Staff can access their VU email account at any time, on or off campus, by logging into University webmail.

Login to webmail

For assistance and support, please contact the IT Service Desk on +61 3 9919 2777 or email at

Some notes about the email system:

  • Messages older than 60 days will be deleted from the Inbox only. This task occurs every Saturday morning.
  • Messages older than 45 days will have the attachment and graphics 'shortcutted' into the central archive. This rule applies to all folders.

You can also configure your mobile devices to be able to check email when off campus. Refer to the ITS support page on setting up your mobile for mail.


The Intranet contains information and services for staff.

Stay up to date with the latest news and events, professional development opportunities and research undertaken by the university and our partners.

Log on to the Intranet to access various services available through People & Culture, ITS, Finance, Marketing & Advancement, Facilities and internal applications such as eGuide (staff look up) and HR Zone.

Intranet login

Staff portal(MYVU Portal)

When you log in to MYVU Portal with your staff ID, you will be able to access the following applications:

  • MyTimetable
  • SES or Academic Workloads
  • VU Collaborate
  • VU WIL system
  • Library
  • My ePortfolio
  • VU wiki
  • VU communities
  • Staff Assist VU (SAVU) - staff related FAQs.

MYVU Portal login

TIP: You can also add the Bookmarks portlet to MYVU Portal and add links to your favourite or frequently used websites.

HR Zone

Log in to HR Zone to access your payslips, book leave, update your details or sign up for personal and professional development.

To log in, use your Active Directory (AD) staff number (e.g. eXXXXXXX) and password (the same one you use to log in to your computer).

Refer to HR Zone help for more information on how to access and use HR Zone.

If you require a new password email the IT Service Desk at

Contact us

HR Zone Support
Phone: +61 3 9919 5999
Monday to Friday 9am - 5pm

IT support

VU's Information Technology Services (ITS) department provides a wide range of services for staff including:

  • computers and software (acquisitions, software & licensing, iPads and iPhones)
  • communication services (desktop phone setup, emails, mobile phones, mailing lists, Office Communicator)
  • teaching and learning support (VU Collaborate, ReVU and and open access labs)
  • networks and internet (wireless networks, VPN, shared drives, printing and fax services)
  • the MYVU Portal.

Login to the Intranet to access the full list of IT services for staff.

Log a service request online

Report a fault or service request online - login using your MYVU Portal or Active Directory (AD) username and password (same as your staff email login details).

As a staff member this eliminates the need for you to contact the Service Desk. You'll be able track the progress of lodged jobs, add more information, and communicate with an IT service Desk Analyst while they're working on your Incident or Service Request.

When you submit an Incident or Service Request, the Service Desk analysts will process as soon as possible.

Phone the IT service desk

You can contact the IT Service Desk via phone on +61 3 9919 2777 for all ITS related problems, or queries from anywhere within the University.

During semester

Monday to Thursday: 8am - 9pm
Friday: 8am - 5pm.

Semester break

Monday to Friday: 8.30am - 5pm.

Outside operating hours

Probably the best thing to do outside of our operating hours is report a fault or service request online.

If you phone us outside our operating hours you will be connected to our voicemail system. When leaving a voicemail message, please leave a detailed description of the problem or request and include your:

  • name
  • phone number
  • staff ID
  • department
  • location.

Social media

Facebook, Twitter, LinkedIn, YouTube, Instagram, Foursquare & Yammer

VU maintains a number of 'official' channels on social media services. A selection of the most popular and active are:

The Conversation

The Conversation is a website that publishes news, commentary and analysis from university and research sectors. The site is accessed by hundreds of thousands of visitors every month from around the globe.

See the contributions by our academics, researchers and experts on the Victoria University channel of the Conversation.

Connecting to our WiFi

You can find out how to connect to WiFi on the staff intranet (login required when off campus).