Student service commitment

Our service commitment to students shows that students are at the centre of all that we do.

Our service goals

  • We believe in the power of education to transform lives and we will do everything we can to ensure that as a student you are well supported and informed.
  • We recognise that each student is an individual with personal goals. Our student service and administration teams will empower and assist you to achieve your academic goals.
  • We aim to provide you with a high-quality service that gives you the best student experience at VU and to do this we are delivering services using best-practice customer service standards.

Our commitment to students

  • We will provide you with a great service experience by taking ownership of your student enquiry.
  • We will deliver a service experience aligned to our VU values of access, excellence and respect.
  • We will always provide services from our friendly teams who are informed, proactive and engaged.
  • We will be committed to the goal of resolving your queries at the first point of contact, with timely and accurate information.
  • We will support you when you need assistance to connect with the right people in the University.
  • We will listen to you and understand your service needs to provide you with personalised service.
  • We will offer flexible and online service options that enable you to be an active partner with us in your learning journey.
  • We will continuously improve services to students based on your feedback.

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