Information on this page is for Australian residents

Study off-campus:
Available for VET Delivered to Secondary Schools.
Contact VU Polytechnic for more information
Application due dates:
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Overview

Learn the basic skills to work effectively in the booming tourism and travel industry at Victoria University Polytechnic.

Offered exclusively through Victoria University Polytechnic’s VET in Schools program, this course provides the foundation skills necessary to work across a diverse range of roles within the tourism sector, including providing excellent customer service, food handling and workplace safety.

You will gain an understanding and knowledge in:

  • sourcing and using information on the tourism and travel industry
  • interacting with customers and providing visitor information
  • social and cultural sensitivity
  • safe work practices
  • responsible service of alcohol and non-alcoholic beverages
  • preparation of espresso coffee and hygienic practices for food safety
  • providing advice on Australian and International destinations.

Upon completion, you will have the confidence to operate within a travel or tourism environment and to be able to enhance your skills with:

Please note: this qualification is not open for general enrolments. Secondary schools looking to partner with Victoria University Polytechnic should contact the VET in Schools team.

As a travel and tourism student you will be exposed to our high-profile industry partnership, including:

  • Lancemore Group’s Mansion Hotel & Spa at Werribee Park
  • Crown Melbourne
  • TFE Hotels
  • Contiki Travel Tours
  • Radisson on Flagstaff Gardens.

VU’s Learning Hubs are welcoming spaces where you can improve your study and employability skills.

Our students can attend Learning Hubs at one of five VU campuses.

We offer maths, writing, careers and English-language advice, and show you effective ways to study and manage your time.

Our programs include:

  • workshops
  • drop-in sessions
  • peer mentoring
  • maths and writing resources
  • resume and career guidance.

We also have accessibility support services and counselling services available for all students.

Our campus libraries offer career advice, academic resources and learning and IT support in relaxed lounge-like settings. You'll have access to photocopying, computing and printing facilities as well as electronic and print resources.

You'll have access to a rich collection of online resources at any time of the day or night, including databases, e-learning content for courses, student email, student software packages and social networking tools.

VU has one of the best campus-wide WiFi networks. We also have more than 4000 computers (PCs and Apple Mac) spread across our campuses. A central IT helpdesk is also available for support.

TAFE resources

Leading research

VU’s Hospitality and Tourism Management research is among the world’s best, ranked #35 by the Academic Ranking of World Universities (ARWU) in 2017.

Careers in travel and tourism

The travel and tourism sector is one of the fastest growing industries in Australia. The Certificate II in Travel and Tourism offers the chance for a fun and rewarding career across multiple roles in travel and hospitality.

After successful completion of the course you can apply for a range of positions in the tourism and hospitality industry, including:

  • tourist information officer
  • customer support agent
  • hotel customer coordinator
  • reservations representative
  • travel sales consultant
  • tour guide
  • office administration assistant
  • museum attendant
  • restaurant, cafe or bar worker
  • kitchen supervisor.

Course structure

To be awarded the SIT20116 Certificate II in Tourism, a student must successfully complete a total of eleven (11) units of competency, comprising of:

  • four (4) core units, and;
  • seven (7) elective units, of which:
  • three (3) units must be selected from the SIT20116 Certificate II in Tourism qualification; 
  • four (4) units may be selected from the SIT20116 Certificate II in Tourism qualification, elsewhere in the SIT Tourism, Travel and Hospitality Training Package, or any other current training package or accredited course.

CORE UNITS

ELECTIVE UNITS

Imported Units

Recognition of Prior Learning and/or Credit Transfers

Previous completion of units at the Polytechnic or any other Registered Training Organisation and/or previous attainment of skills and knowledge may be credited towards this course. Units must satisfy the completion rules of the qualification and be assessed as appropriate by the Polytechnic.

This qualification reflects the role of individuals who have a defined and limited range of tourism operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.  This qualification provides a pathway to work in many tourism and travel industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, attractions, cultural and heritage sites, and any small tourism business.  Work could be undertaken in an office environment where the planning of tourism and travel products and services takes place, in the field where products are delivered, or a combination of both.

What's a unit?

A unit or 'subject' is the actual class you'll attend in the process of completing a course.

Most courses have a mixture of compulsory 'core' units that you need to take and optional elective units that you can choose to take based on your area of interest, expertise or experience.

Fees & scholarships

The amount you pay for your course depends on whether you’re offered a government subsidised place or a full-fee paying place.

If you enrol in a:

  • Government subsidised place, you’ll pay a VET tuition fee and may be required to pay a Student Services and Amenities Fee and course materials contribution. This training is delivered with Victorian and Commonwealth Government funding.
  • full-fee paying place, you’ll pay the full-fee tuition rate (which includes Student Services and Amenities Fee and any material fees).

Calculate your course fees.

Find out:

Scholarships & assistance

Apply for a scholarship to help with your study costs.

We can help with fee assistance and advice.

Admission & pathways

Meeting the minimum admission requirements does not guarantee you entry into this course.

Some courses receive more applications than the number of places available. In this situation we will also assess your education, work and other relevant experience.

If you do not meet the minimum requirements you may be eligible for one of our special admission programs. We also encourage you to explore our study pathways to help you reach your goal.

Entry requirements

Prior to enrolment, all applicants will be required to complete a literacy and numeracy assessment to assist with determining eligibility and to identify learning support needs.
Block Credit: The literacy and numeracy levels of applicants will be assessed through consultation with the relevant secondary school.

There are many ways you can start your education journey at VU. Pathways offer an easy transition between courses at different levels, so that you can start with a certificate and progress right through to postgraduate study.

Find out more about pathways and credits.

You may be able to complete your qualification sooner through formal recognition of your existing skills. This is known as Recognition of Prior Learning (RPL).

To receive RPL, we assess your previous work, education and life experiences against recognised qualifications. Applications for RPL can be made prior to enrolling.

Call us on 1300 TAFE VP (1300 823 387) to discuss RPL options with the course manager.

How to apply

Prior to enrolment, all applicants will be required to complete a literacy and numeracy assessment to assist with determining eligibility and to identify learning support needs.

Applications for this course are not being taken at this time.

Browse our other Business courses or send us an enquiry to be notified of updates relating to this course.

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Please note that if changes to this course occur, VU will notify students as soon as possible.

At Victoria University, we aim to display accurate and complete course information online. However, we are unable to guarantee that every course change is currently displayed. You may contact the University directly on +61 3 9919 6100 to confirm the most up-to-date course fees, pathways and credit transfer, recognition of prior learning, admission and enrolment procedures, examinations and services available to our students.