Library client survey: Tell us what you think!

Complete the online Library Client Survey and go in the draw to win!

Every two years, we run the online Library Client Survey to better understand what is important to you, what we’re doing well and how we may improve to better service your needs.

The survey takes about 10 minutes to complete and we use your feedback to address any areas for improvement as well as plan for new services.

Take the survey and go in the draw to win one of the following prizes:

  • Grand prize $600 JB HiFi gift voucher
  • Weekly prizes $100 JB HiFi gift vouchers.

Thank you for your participation.

Feedback from previous survey

In response to feedback in the 2015 survey, the Library made improvements across a variety of areas.

Computers & printing services

  • Upgraded half of the library PCs
  • Installed AutoCAD and MATLAB software on some PCs
  • Installed Apple MACs at Footscray Nicholson campus library
  • Installed additional Apple MACs at Footscray Park campus library
  • Upgraded library printers for faster printing

Study spaces & opening hours

  • Additional individual study spaces and group study facilities
  • Extension to quiet study periods during semester
  • Extended library hours:
    • 24-hour access on weekdays
    • 10pm on weekends.

Access to eBooks & other resources

  • Improved access via MY VU Portal to library system content
  • Easier access to major eBook collections and provision of PDF formats
  • Reducing multiple logins
  • Providing eBook support via training, website information and video instruction

Website & communication

  • Improved content on library website
  • Regular email communications to students
  • Promotion of library Chat services
  • Extra resources to help students navigate the library website

Other improvements

  • Loan period for books extended from 14 days to 28 days for TAFE and undergraduate students
  • PC bookings extended from two hours to four hours
  • Pet therapy offered within the Library to help students de-stress in October 2016
  • De-stress festival held at campus libraries during SWOTVAC in May-June 2017

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