Complaints & concerns
At Victoria University we prioritise a safe and inclusive environment. If you wish to make a complaint or concern it will be treated with respect and confidentiality.
If you or someone you know has experienced or witnessed any inappropriate or concerning behaviour you can report it – either anonymously or with contact details.
If your issue is an emergency, please dial 000 for emergency services (police, ambulance, firefighters) or refer to other emergency supports.
Talk2VU - feedback, complaints & workplace concerns
Talk2VU allows VU students and staff members to share feedback and raise issues, even if you're not sure who you need to talk to. We want to hear from you – safely, fairly and with care. To raise concerns, complaints, safety issues or feedback, go to Talk2VU (students) or Talk2VU (staff). For members of the public, see the information below for ways to give us feedback or submit a complaint or concern.
Find the right information for you
Lodge a complaint or concern by selecting the information relevant to you and reporting your issue via an online form. Your report will be reviewed and appropriate action taken. Where necessary, if you provide us with your contact details, we will contact you within three working days to follow up on your report.
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If you are a current, future or past student, or parent/guardian of a student, you can lodge a complaint or issue here, by clicking the relevant button.
Complaints resolution
Victoria University has information about student complaints resolution to guide you through the steps you can take to resolve problems.
Read about complaints resolution
Give feedback on your experience at VU
For issues relating to your experience at VU, including academic, administrative or support services access the report form here to lodge a complaint or concern.
Report threatening or concerning behaviour
For complaints relating to discrimination, harassment, bullying, cyber abuse, stalking, sexual harassment, sexual assault, child safety concern, family violence, threats/threatening behaviour, other serious issues affecting your personal safety and wellbeing, access the report form here.
Your report will be recorded and reviewed and appropriate action taken.
Note that you don’t have to give your name, but this may limit the actions the University can take and the support that can be offered to you. Choosing to report anonymously allows you to report an incident without disclosing personal details. The information you give will help inform prevention work across the University. Please be aware if reports are submitted anonymously the University is limited in the action it can take and the reporter will not receive any information relating to any potential action taken. If you would like to speak to someone, need direct support or guidance, or would like a formal investigation to take place, please choose to disclose your contact details and an advisor will contact you.
If you are a current, future or past student, or parent/guardian of a student, you can lodge a complaint or issue here, by clicking the relevant button.
Complaints resolution
Victoria University has information about student complaints resolution to guide you through the steps you can take to resolve problems.
Read about complaints resolution
Give feedback on your experience at VU
For issues relating to your experience at VU, including academic, administrative or support services access the report form here to lodge a complaint or concern.
Report threatening or concerning behaviour
For complaints relating to discrimination, harassment, bullying, cyber abuse, stalking, sexual harassment, sexual assault, child safety concern, family violence, threats/threatening behaviour, other serious issues affecting your personal safety and wellbeing, access the report form here.
Your report will be recorded and reviewed and appropriate action taken.
Note that you don’t have to give your name, but this may limit the actions the University can take and the support that can be offered to you. Choosing to report anonymously allows you to report an incident without disclosing personal details. The information you give will help inform prevention work across the University. Please be aware if reports are submitted anonymously the University is limited in the action it can take and the reporter will not receive any information relating to any potential action taken. If you would like to speak to someone, need direct support or guidance, or would like a formal investigation to take place, please choose to disclose your contact details and an advisor will contact you.
What happens next?
Find out what happens next to reports of threatening or concerning behaviour from students and members of the public.
Additional resources
Reports of serious misconduct can be handled by the Independent Broad-based Anti-corruption Commission (IBAC), an organisation that investigates serious or systemic public-sector corruption in Victoria.
Find other resources and support following.
Talk2VU - A safe place to speak up
Go to Talk2VU (students) or Talk2VU (staff) to share feedback or raise concerns, even if you're not sure who you need to talk to. Members of the public can use our online form to give us feedback or submit a complaint.
