The friendly and dedicated International Student Support (ISS) team at Victoria University International is committed to supporting you from your arrival through to when you become an alumnus of the university.

We want to ensure that your time as a student at Victoria University (VU) is as rewarding as possible. 

 Support available

We want your experience at Victoria University to be a positive one. We understand the challenges that international students face when trying to adjust to a new culture and environment, making new friends, and successfully completing your studies all at the same time. Be assured you are not alone - we are here to help you with any question or concern.

We offer you:

• free airport reception service on your first arrival to Victoria University (this must be pre-booked)
• an orientation and enrolment program to assist with your transition to living in Melbourne and studying at Victoria University
• assistance and support on cultural issues, transition to life in Melbourne and study concerns or any other general questions you may have
• support and encouragement
• a range of social activities and programs
• assistance with introducing you to relevant services or identifying who you should speak to in solving your question
• an after-hours hotline
• a farewell program to assist you in your transition to returning home or applying for another course with an opportunity to celebrate your accomplishments

Contact us

The ISS team are committed to guiding and supporting you through your time at Victoria University. Members of the ISS team are permanently located at two Victoria University campuses. If you are located on another campus, please contact us and we will arrange to meet with you at your campus.

Our offices are open Monday to Friday from 9am to 5pm. 

After hours assistance

When offices on campus are closed, VU international students can call the after-hours telephone hotline 1800 758 350 for immediate advice and assistance on a wide range of issues from health and safety concerns.

Sometimes your question can be resolved over the phone or you can make an enquiry or email iss@vu.edu.au for assistance.  

Campus locations

City Flinders Campus
Street address	Ground floor (VU HQ), 300 Flinders St, Melbourne, Victoria
Hours	9am - 5pm Monday - Friday
Phone	+61 3 9919 1164
Fax	+61 3 9919 1009

Footscray Park Campus
Street address	Room 109, Building M, Ballarat Road, Footscray, Melbourne, Victoria
Hours	9am - 5pm Monday - Friday
Phone	+61 3 9919 4953
Fax	+61 3 9689 5670

Footscray Nicholson Campus
Street address	Room N110, Beanland Building, Corner of Nicholson and Buckley St, Footscray, Melbourne, Victoria
Hours	9am - 5pm Monday and Wednesday (by appointment only)

Contacts in your faculty

The ISS team have been assigned to particular faculties to develop expertise with faculty specific enquiries for enrolled students only. If you have specific questions regarding your academic experience you should contact staff from your faculty in the first instance for a solution.   If you still feel you need assistance then please contact:

Faculty of Arts, Education and Human Development and Faculty of Business and Law
Contact	Sue Oulton
Campus	Footscray Park Campus
Street address	Victoria University International, Building M, Ballarat Road, Footscray, Melbourne, Victoria
Hours	9am - 5pm
Phone	+61 3 9919 5514
Fax	+61 3 9689 5670
Email	iss@vu.edu.au

Faculty of Health, Engineering and Science and TAFE/Vocational Education and Further Education
Contact	Esther Newcastle
Campus	Footscray Park Campus
Street address	Victoria University International, Room 109, Building M, Ballarat Road, Footscray, Melbourne, Victoria
Hours	9am-5pm
Phone	+61 3 9919 4780
Fax	+61 3 9689 5670
Email	iss@vu.edu.au

English Language Institute and city based students
Contact	Amy Kyriakopoulos
Campus	City Flinders Campus
Street address	Level 3, 301 Flinders Lane, Melbourne, Victoria
Hours	9am - 5pm Monday - Friday
Phone	+61 3 9919 1470
Fax	+61 3 9919 1009
Email	iss@vu.edu.au