BSBCMM211 - Apply communication skills

Unit code: BSBCMM211 | Study level: TAFE
Nominal hours
40
Location
Footscray Nicholson
Prerequisites
N/A
Overview
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Overview

This unit describes the skills and knowledge required to apply basic communication skills in the workplace, including identifying, gathering and conveying information along with completing assigned written information. It applies to individuals working under direct supervision, who are developing basic skills and knowledge of workplace communication in preparation for working in a broad range of settings. The unit applies to individuals working under direct supervision, who are developing basic skills and knowledge of workplace communication in preparation for working in a broad range of settings.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit’s learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

  • use verbal and non-verbal skills to seek and convey information in face-to-face situations on at least three occasions
  • draft written documents and confirm that the documents meet organisational requirements on at least three occasions.
  • use verbal and non-verbal skills to seek and convey information in face-to-face situations on at least three occasions
  • draft written documents and confirm that the documents meet organisational requirements on at least three occasions.

Students will also be expected to demonstrate the following knowledge:

  • organisational policies and procedures related to workplace communication
  • communication styles
  • questioning, listening and speaking skills
  • standards of written information applicable to own role
  • presentation styles, format and detail relevant to own role.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by Victoria University and/or via the Victoria University e-learning system.

As part of a course

This unit is studied as part of the following course(s):

Certificate II in General Education for Adults
22691VIC | Certificate ii | Duration:

Refer to the course page for information on how to apply for the course. VU takes care to ensure the accuracy of this unit information, but reserves the right to change or withdraw courses offered at any time. Please check that unit information is current with the Student Contact Centre.

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