This unit describes the skills and knowledge required to communicate effectively as a workplace leader, including understanding the context, choosing methods of communication to suit the audience, and following up.The unit applies to managers, supervisors and team leaders required to communicate with other persons within the workplace. Communication skills cover a range of methods and contexts within principally structured environments.
Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each unit’s learning outcomes & performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.
Students will be expected to demonstrate the following required skills:
• prepare, engage and review communication on at least four occasions with different individuals or groups.
In the course of the above, the candidate must:
• identify the context for communication and select approach and responses accordingly
• create and present messages by choosing method and mode appropriate to the audience and context
• undertake effective two-way communication from the perspective of a supervisor or team leader
• identify and record actions required as a result of communication and follow-up in a timely manner.
The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by Victoria University and/or via the Victoria University e-learning system.
This unit is studied as part of the following course(s):