Further your career in Information Technology learning a variety of IT support roles, including database administration. This course is delivered as an on-the-job traineeship.

• Location:
  Footscray Nicholson, St Albans, Werribee and Industry
• Faculty:
  Faculty of Workforce Development
• School:
  School of Information Technology and Creative Industries
• Study mode:
  Full Time and Part Time
• Delivery mode:
  On campus
• Course code:
  ICA40205
• Duration:
  1 year
• This information is for Australian residents.
  Click here to search for courses available to non-residents

How to apply

• computer technician
• database administrator
• help desk specialist
• ICT support and system service engineer
• information systems operator

Learn more about your career options on the Australian government's Career Information and Resources website.

This qualification provides the skills and knowledge for an individual to be competent in a variety of information technology support roles including database administration.

• Contribute to Personal Skill Development and Learning

  Unit code

  BSBCMN304A

• Determine and Confirm Client Business Expectations and Needs

  Unit code

  ICAA4041C

• Automate Processes

  Unit code

  ICAB4225B

• Develop and Present a Feasibility Report

  Unit code

  ICAD4043B

• Create Technical Documentation

  Unit code

  ICAD4217B

• Determine and Action Client Computing Problems

  Unit code

  ICAS4022B

• Action and Complete Change Requests

  Unit code

  ICAS4106B

• Identify and Resolve Common Database Performance Problems

  Unit code

  ICAS4113B

• Implement Maintenance Procedures

  Unit code

  ICAS4114B

• Locate Equipment, Systems and Software Faults

  Unit code

  ICAT4221B

• Maintain Ethical Conduct

  Unit code

  ICAW4214B

• Manage Simple Projects

  Unit code

  PSPPM402B

• Identify Physical Database Requirements

  Unit code

  ICAB4060B

• Use Structured Query Language to Create Database Structures and Manipulate Data

  Unit code

  ICAB4136B

• Manage Resolution of System Faults on a Live System

  Unit code

  ICAS4107B

• Complete Database Back-Up and Recovery

  Unit code

  ICAS4108B

• Monitor and Administer a Database

  Unit code

  ICAS4125B

• Build a Database

  Unit code

  ICAB4170B

• Provide One-to-One Instruction

  Unit code

  ICAS4023B

• Assist With Policy Development for Client Support Procedures

  Unit code

  ICAS4033B

• Evaluate System Status

  Unit code

  ICAS4109B

• Provide First-Level Remote Help Desk Support

  Unit code

  ICAS4134C

• Relate to Clients on a Business Level

  Unit code

  ICAW4027B

• Use an Enterprise Information System

  Unit code

  ICTCC121A

Achieve 4 Elective Units Chosen from the Following Sources (Listed in Recommended Order)
the other ICA40205 specialist core stream not already selected; and/or
elsewhere in the ICA05 Information and Communications Technology Training Package (at Certificate III [maximum 2 units], Certificate IV or Diploma); and/or
the BSB01 Business Services Training Package (at Certificate IV or Diploma); and/or
any other Training Package (up to maximum 2 units and at Certificate IV or Diploma) based on documented industry or enterprise needs

• Use Development Software and IT Tools to Build a Basic Website

  Unit code

  ICAB4169B

• Install Network Hardware to a Network

  Unit code

  ICAI4029C

• Install and Configure a Network

  Unit code

  ICAI4097C

• Determine and Confirm Client Business Expectations and Needs

  Unit code

  ICAA4041B

• Provide First-Level Remote Help Desk Support

  Unit code

  ICAS4134B

• Install and Optimise Operating System Software

  Unit code

  ICAI3020B

• Support System Software

  Unit code

  ICAS4127B

• Establish and Maintain Client User Liaison

  Unit code

  ICAS5102B

• Provide Advice to Clients

  Unit code

  ICAS3031B

• Ensure Privacy for Users

  Unit code

  ICAS5202B

• Run Standard Diagnostic Tests

  Unit code

  ICAT3025B

• Match IT Needs With the Strategic Direction of the Enterprise

  Unit code

  ICAP5039B

One year full time study. Full-time, Part-time, Trainee, workplace delivery.

• TAFE: NA
• Year 12: Sucessful completion of year 12 of equavilent
• International: NA
• Mature: Relevant industry experience as assessed by the University