Further your career in hospitality by developing higher skills and knowledge in team leadership and supervision. You will prepare for work in various hospitality settings such as restaurants, hotels, motels, clubs, pubs, cafes and coffee shops.

• Location:
  Footscray Nicholson, Industry and Off-shore
• Faculty:
  Faculty of Technical and Trades Innovation
• School:
  School of Service Industries
• Study mode:
  Full Time
• Delivery mode:
  On campus, Industry and Traineeship
• Course code:
  SIT40307
• Duration:
  1 year
• This information is for Australian residents.
  Click here for the international version of this course

How to apply

• food and beverage supervisor
• front office supervisor
• concierge
• butler
• gaming supervisor

Learn more about your career options on the Australian government's Career Information and Resources website.

This qualification provides the skills and knowledge for an individual to be competent in skilled operations and team leading or supervision. Work would be undertaken in various hospitality settings such as restaurants, hotels, motels, clubs, pubs, cafes and coffee shops.

• Provide and Coordinate Hospitality Service

  Unit code

  SITHIND003A

• Provide Quality Customer Service

  Unit code

  SITXCCS002A

• Work With Colleagues and Customers

  Unit code

  SITXCOM001A

• Work in a Socially Diverse Environment

  Unit code

  SITXCOM002A

• Deal With Conflict Situations

  Unit code

  SITXCOM003A

• Interpret Financial Information

  Unit code

  SITXFIN003A

• Coach Others in Job Skills

  Unit code

  SITXHRM001A

• Lead and Manage People

  Unit code

  SITXHRM005A

• Receive and Store Stock

  Unit code

  SITXINV001A

• Control and Order Stock

  Unit code

  SITXINV002A

• Monitor Work Operations

  Unit code

  SITXMGT001A

• Follow Health, Safety and Security Procedures

  Unit code

  SITXOHS001B

• Follow Workplace Hygiene Procedures

  Unit code

  SITXOHS002A

• Implement and Monitor Workplace Health, Safety and Security Practices

  Unit code

  SITXOHS004B

• Clean and Tidy Bar Areas

  Unit code

  SITHFAB001C

• Operate a Bar

  Unit code

  SITHFAB002C

• Serve Food and Beverage to Customers

  Unit code

  SITHFAB003A

• Provide Responsible Service of Alcohol

  Unit code

  SITHFAB009A

• Prepare and Serve Non Alcoholic Beverages

  Unit code

  SITHFAB010C

• Plan Skills Development

  Unit code

  BSBLED101A

• Use Business Technology

  Unit code

  BSBWOR204A

• Apply First Aid

  Unit code

  HLTFA301B

• Develop and Update Food and Beverage Knowledge

  Unit code

  SITHFAB011A

• Prepare and Serve Espresso Coffee

  Unit code

  SITHFAB012B

• Sell Products and Services

  Unit code

  SIRXSLS001A

• Process Financial Transactions

  Unit code

  SITXFIN001A

• Provide Room Service

  Unit code

  SITHFAB008A

• Provide Housekeeping Services to Guests

  Unit code

  SITHACS004A

• Organise in-House Events or Functions

  Unit code

  SITXEVT005B

• Prepare Sandwiches

  Unit code

  SITHCCC007A

• Organise and Prepare Food

  Unit code

  SITHCCC001B

• Prepare and Serve Cocktails

  Unit code

  SITHFAB015A

• Provide Table Service of Alcoholic Beverages

  Unit code

  SITHFAB005A

• Provide Food and Beverage Service

  Unit code

  SITHFAB004A

• Develop and Update Hospitality Industry Knowledge

  Unit code

  SITHIND001B

• Provide Accommodation Reception Services

  Unit code

  SITHACS001A

• Prepare Room for Guests

  Unit code

  SITHACS005A

• Clean Premises and Equipment

  Unit code

  SITHACS006A

• Communication on the Telephone

  Unit code

  SITXCOM004A

• Receive and Process Reservations

  Unit code

  SITTTSL007A

• Perform Office Procedures

  Unit code

  SITXADM001A

To achieve a Certificate IV in Hospitality, 26 units must be completed: all 14 core units and minimum of 12 elective units.

• TAFE: To qualify for admission students must have literacy and numeracy competencies at least equivalent to those defined by level 2 of the National Reporting System and satisfy the Head of School of their ability to complete the course.
• Year 12: To qualify for admission students must have literacy and numeracy competencies at least equivalent to those defined by level 2 of the National Reporting System and satisfy the Head of School of their ability to complete the course.
• Mature: To qualify for admission students must have literacy and numeracy competencies at least equivalent to those defined by level 2 of the National Reporting System and satisfy the Head of School of their ability to complete the course.