Learn the skills to position yourself in the first line of management in a wide range of organisations and industries. You may have an existing qualification and technical skills in your vocation or profession, but need to upgrade your skills or recognition to take on supervisory functions.

This course is offered to workplaces only, at the employer's request. Individuals cannot apply for this course.

• Location:
  Industry
• Faculty:
  Faculty of Workforce Development
• School:
  School of Business Services
• Study mode:
  Part Time
• Delivery mode:
  On campus, Industry, Apprenticeship and Traineeship
• Course code:
  BSB40807
• Duration:
  1 year
• This information is for Australian residents.
  Click here to search for courses available to non-residents

How to apply

• co-ordinator
• leading hand
• supervisor
• team leader

Learn more about your career options on the Australian government's Career Information and Resources website.

This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualification and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions.

• Show Leadership in the Workplace

  Unit code

  BSBMGT401A

• Implement Operational Plan

  Unit code

  BSBMGT402A

• Monitor a Safe Workplace

  Unit code

  BSBOHS407A

• Promote Team Effectiveness

  Unit code

  BSBWOR402A

• Coordinate Implementation of Customer Service Strategies

  Unit code

  BSBCUS401A

• Implement Workplace Information System

  Unit code

  BSBINM401A

• Implement Continuous Improvement

  Unit code

  BSBMGT403A

• Manage Projects

  Unit code

  BSBPMG510A

• Establish Effective Workplace Relationships

  Unit code

  BSBWOR401A

• Promote Innovation in a Team Environment

  Unit code

  BSBINN301A

• Implement Customer Service Standards

  Unit code

  BSBCUS403A

• Establish Networks

  Unit code

  BSBREL401A

• Work Effectively With Diversity

  Unit code

  BSBDIV301A

• Coordinate Business Resources

  Unit code

  BSBADM409A

• Develop a Workplace Learning Environment

  Unit code

  BSBLED501A

• Manage People Performance

  Unit code

  BSBMGT502B

• Develop Work Priorities

  Unit code

  BSBWOR404A

• Develop Work Priorities

  Unit code

  BSBWOR404B

• Address Customer Needs

  Unit code

  BSBCUS402A

• Provide Information From and About Records

  Unit code

  BSBRKG402B

Students must successfully complete 4 core units and 6 elective units. At least 3 of the elective units must be selected from the elective units listed in the qualification. The other 3 elective units may be selected from the remaining elective units listed for the qualification in the BSB07 Business Services Training Package or any other currently endorsed national Training Package. 1 unit may be selected from either a Certificate III or Diploma qualification. Elective units must be relevant to the work outcome, local industry requirements and the qualification level. Units selected from other Training Packages must not duplicate units selected from or available within the BSB07 Business Services Training Package.

• TAFE: Not Applicable
• Year 12: Successful completion of VCE or equivalent
• International: Not Applicable
• Mature: Employer Choice