Advance your career in the business sector. Gain the knowledge and skills required to undertake administrative work across all industries, such as developing work priorities, co-ordinating customer service strategies, ensuring a safe workplace and producing complex business documents.

This course is offered to workplaces only, at the employer's request. Individuals cannot apply for this course.

• Location:
  Footscray Nicholson and Industry
• College:
  College of Business
• Study mode:
  Part Time
• Delivery mode:
  Apprenticeship, On campus, Industry and Traineeship
• Course code:
  BSB40207
• Duration:
  1 year
• This information is for Australian residents.
  Click here to search for courses available to non-residents

How to apply

• receptionist
• administrative assistant
• secretary

Learn more about your career options on the Australian government's Career Information and Resources website.

This qualification reflects the role of individuals who use well-developed skills and a broad knowledge base in a wide variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

Students must successfully complete a minimum of 10 units - 1 core unit plus 9 electives. At least 5 electives must be selected from the elective list provided in training package (aligned at AQF4). The other 4 elective units may be selected from the remaining units listed from the BSB07 Training package or any other endorsed national training package. If not listed, 1 unit may be selected from Certificate III or Diploma qualification. 5 Units selected from another training package must not duplicate units selected from or available within the BSB07- Business service training package. Where the packaging of this qualification meets the rules of a specialist qualification at this level, then the specialist qualification and not the general qualification is awarded.

• Monitor a Safe Workplace

  Unit code

  BSBOHS407A

• Promote Innovation in a Team Environment

  Unit code

  BSBINN301A

• Identify Risk and Apply Risk Management Processes

  Unit code

  BSBRSK401A

• Implement Operational Plan

  Unit code

  BSBMGT402A

• Recruit, Select and Induct Staff

  Unit code

  BSBHRM402A

• Analyse and Present Research Information

  Unit code

  BSBRES401A

• Report on Financial Activity

  Unit code

  BSBFIA402A

• Develop Teams and Individuals

  Unit code

  BSBLED401A

• Establish Effective Workplace Relationships

  Unit code

  BSBWOR401A

• Establish Networks

  Unit code

  BSBREL401A

• Organise Workplace Information

  Unit code

  BSBINM301A

• Promote Team Effectiveness

  Unit code

  BSBWOR402A

• Manage People Performance

  Unit code

  BSBMGT502B

• Maintain Financial Records

  Unit code

  BSBFIA301A

• Recommend Products and Services

  Unit code

  BSBPRO301A

• Provide Personal Leadership

  Unit code

  BSBMGT405A

• Manage Personal Work Priorities and Professional Development

  Unit code

  BSBWOR501A

• Process Customer Complaints

  Unit code

  BSBCMM301B

• Produce Spreadsheets

  Unit code

  BSBITU304A

• Design and Produce Text Documents

  Unit code

  BSBITU303A

• Create Electronic Presentations

  Unit code

  BSBITU302A

• Implement Customer Service Standards

  Unit code

  BSBCUS403B

• Develop and Implement Business Development Strategies to Expand Client Base

  Unit code

  BSBEMS401B

• Manage Recruitment Selection and Induction Processes

  Unit code

  BSBHRM506A

• Show Leadership in the Workplace

  Unit code

  BSBMGT401A

• Manage a Small Team

  Unit code

  BSBSMB407A

• Develop Work Priorities

  Unit code

  BSBWOR404A

• Maintain Workplace Safety

  Unit code

  BSBCMN311B

• Plan or Review Administration Systems

  Unit code

  BSBADM504B

• Deliver and Monitor a Service to Customers

  Unit code

  BSBCUS301B

• Maintain Business Resources

  Unit code

  BSBADM311A

• Purchase Goods and Services

  Unit code

  BSBPUR301B

• Process Accounts Payable and Receivable

  Unit code

  BSBFIA303A

• Use Legal Terminology in Order to Carry Out Tasks

  Unit code

  BSBLEG305A

• Assist in Prioritising and Planning Activities in a Legal Practice

  Unit code

  BSBLEG308A

• Facilitate Continuous Improvement

  Unit code

  BSBMGT516A

• Develop Keyboarding Speed and Accuracy

  Unit code

  BSBITU307A

• Conduct Electronic Marketing Communications

  Unit code

  BSBMKG412A

• Work in the Financial Services Industry

  Unit code

  FNSICIND301B

• Design Databases

  Unit code

  BSBITA401A

• Design and Produce Business Documents

  Unit code

  BSBITU306A

• Apply Principles of Professional Practice to Work in the Financial Services Industry

  Unit code

  FNSICIND401B

• Plan and Manage Conferences

  Unit code

  BSBADM503B

• Year 12: Successful completion of VCE or equivalent
• Mature: Direct Entry
• Other: Employer Choice