This is an industry based traineeship for individuals wanting to be competent in a range of well-developed tourism sales, operational and tour delivery skills. Work would be undertaken in an office environment where the planning of tourism products and services takes place, in the field where tourism products are delivered, or a combination of both.

The field includes any destination, local or regional area, tourist precinct, site, attraction or onboard form of transportation.

The qualification reflects the role of skilled operators who apply a broad range of competencies in a varied work context, using relevant theoretical knowledge. They may provide technical advice and support to a team.

• Location:
  Industry
• Faculty:
  Faculty of Technical and Trades Innovation
• School:
  School of Service Industries
• Study mode:
  Part Time
• Delivery mode:
  Industry and Traineeship
• Course code:
  SIT30107
• Duration:
  1 year
• This information is for Australian residents.
  Click here to search for courses available to non-residents

How to apply

Our graduates find work as:

• guide and salesperson in an Indigenous cultural centre
• cellar door salesperson and guide in a winery
• attendant and guide in a museum
• attendant in an attraction or theme park
• senior ride operator in an attraction or theme park
• operations consultant for a tour operator
• reservation sales agent for a tour operator

Learn more about your career options on the Australian government's Career Information and Resources website.

This qualification provides training at Certificate III level for individuals wanting to be competent in a range of well-developed tourism sales, operational and tour delivery skills. Work would be undertaken in an office environment where the planning of tourism products and services takes place, in the field where tourism products are delivered or a combination of both. The field includes any destination, local or regional area, tourist precinct, site, attraction or onboard form of transportation. The qualification reflects the role of skilled operators who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.

• Deal With Conflict Situations

  Unit code

  SITXCOM003A

• Communication on the Telephone

  Unit code

  SITXCOM004A

• Perform Office Procedures

  Unit code

  SITXADM001A

• Produce Business Documents

  Unit code

  BSBCMN306A

• Process Financial Transactions

  Unit code

  SITXFIN001A

• Provide Quality Customer Service

  Unit code

  SITXCCS002A

• Operate an Online Information System

  Unit code

  SITTTSL001A

• Access and Interpret Product Information

  Unit code

  SITTTSL002A

• Sell Tourism Products and Services

  Unit code

  SITTTSL005A

• Prepare Quotations

  Unit code

  SITTTSL006A

• Work With Colleagues and Customers

  Unit code

  SITXCOM001A

• Work in a Socially Diverse Environment

  Unit code

  SITXCOM002A

• Develop and Update Tourism Industry Knowledge

  Unit code

  SITTIND001A

• Follow Health, Safety and Security Procedures

  Unit code

  SITXOHS001A

• Provide Visitor Information

  Unit code

  SITXCCS001A

To achieve a Certificate III in Tourism, 15 units must be completed: all 5 core units and 1 0 elective units.

• Students are to be enrolled under the New Apprenticeship Scheme as a trainee. There are no formal entry requirements for this course. Applicants may be required to demonstrate to the satisfaction of the Head of School that they have achieved competency in the following units or equivalent.