This qualification provides skills and knowledge for an individual to be competent in a range of well-developed retail travel sales and operational skills. The course will equip you for work in a retail office or shopfront environment where the planning of customer's travel and touring arrangements takes place.

This course is offered to workplaces only, at the employers request. Individuals cannot apply for this course

• Location:
  Werribee and Industry
• Faculty:
  Faculty of Technical and Trades Innovation
• School:
  School of Service Industries
• Study mode:
  Full Time
• Delivery mode:
  On campus, Industry, Apprenticeship and Traineeship
• Course code:
  SIT30207
• Duration:
  1 year
• This information is for Australian residents.
  Click here to search for courses available to non-residents

How to apply

You will find work as a:

• travel consultant
• tour desk consultant
• international travel consultant
• leisure consultant
• corporate leisure consultant

Learn more about your career options on the Australian government's Career Information and Resources website.

This qualification provides the skills and knowledge for an individual to be competent in a range of well-developed retail travel sales and operational skills. Work would be undertaken in a retail office or shopfront environment where the planning of customer's travel and touring arrangements takes place.

• Develop and Update Tourism Industry Knowledge

  Unit code

  SITTIND001A

• Operate an Online Information System

  Unit code

  SITTTSL001A

• Access and Interpret Product Information

  Unit code

  SITTTSL002A

• Source and Provide Australian Destination Information and Advice

  Unit code

  SITTTSL004A

• Sell Tourism Products and Services

  Unit code

  SITTTSL005A

• Prepare Quotations

  Unit code

  SITTTSL006A

• Book and Coordinate Supplier Services

  Unit code

  SITTTSL008A

• Process Travel-Related Documentation

  Unit code

  SITTTSL009A

• Control Reservations or Operations Using a Computerised System

  Unit code

  SITTTSL010A

• Perform Office Procedures

  Unit code

  SITXADM001A

• Work With Colleagues and Customers

  Unit code

  SITXCOM001A

• Work in a Socially Diverse Environment

  Unit code

  SITXCOM002A

• Communication on the Telephone

  Unit code

  SITXCOM004A

• Follow Health, Safety and Security Procedures

  Unit code

  SITXOHS001A

• Use Business Technology

  Unit code

  BSBCMN205A

• Produce Business Documents

  Unit code

  BSBCMN306A

• Use Business Technology

  Unit code

  BSBWOR204A

• Source and Provide International Destination Information and Advice

  Unit code

  SITTTSL003A

• Construct Normal International Airfares

  Unit code

  SITTTSL013A

• Construct Promotional International Airfares

  Unit code

  SITTTSL014A

• Administer Billing and Settlement Plan

  Unit code

  SITTTSL016A

• Deal With Conflict Situations

  Unit code

  SITXCOM003A

• Construct Domestic Airfares

  Unit code

  SITTTSL012A

• Process Financial Transactions

  Unit code

  SITXFIN001A

Students must successfully complete 22 units: all 16 core units and 6 elective units in accordance with the package rules specified in SIT07 Training Package. For this qualification, electives may be selected to meet a job outcome in either domestic or international travel sales, as follows: International: - to achieve a specialisation in international travel, all 3 elective units from Specialisation Group A – International must be completed - the remaining 3 elective units may be selected from the general electives or any endorsed Training Package - a maximum of 1 Languages other than English unit may be counted as an elective within this qualification.

• TAFE: NA
• Year 12: VCE or equivalent.
• International: NA
• Mature: Completion of year 12 or relevant industry experience.