Give your career a boost and become competent in introductory ICT technical functions. You will train to work in information activities in the workplace.

This course is offered as a VETiS (VET in Schools) program in conjunction with secondary school enrolment.

• Location:
  Footscray Nicholson, St Albans and Werribee
• Faculty:
  Faculty of Workforce Development
• School:
  School of Information Technology and Creative Industries
• Study mode:
  Full Time and Part Time
• Delivery mode:
  On campus
• Course code:
  ICA30105
• Duration:
  0.5 years
• This information is for Australian residents.
  Click here for the international version of this course

How to apply

• client support worker
• computer operator
• office administrator

Learn more about your career options on the Australian government's Career Information and Resources website.

Provides the skills and knowledge for an individual to be competent in introductory ICT technical functions and to support information activities in the workplace. Attain self sufficiency as an advanced ICT user.

• Create User Documentation

  Unit code

  ICAD3218B

• Install and Optimise Operating System Software

  Unit code

  ICAI3020B

• Provide Advice to Clients

  Unit code

  ICAS3031B

• Care for Computer Hardware

  Unit code

  ICAS3234B

• Run Standard Diagnostic Tests

  Unit code

  ICAT3025B

• Apply Occupational Health and Safety Procedures

  Unit code

  ICAU3004B

• Migrate to New Technology

  Unit code

  ICAU3019B

• Customise Packaged Software Applications for Clients

  Unit code

  ICAU3028B

• Use Advanced Features of Computer Applications

  Unit code

  ICAU3126B

• Implement System Software Changes

  Unit code

  ICAI3110C

• Install and Manage a Network

  Unit code

  ICAI3101B

• Provide Basic System Administration

  Unit code

  ICAS3024B

• Provide Network Systems Administration

  Unit code

  ICAS3032B

• Determine and Action Network Problems

  Unit code

  ICAS3034B

• Configure and Administer a Network Operating Systems

  Unit code

  ICAS3120C

• Administer Network Peripherals

  Unit code

  ICAS3121B

• Connect Internal Hardware Components

  Unit code

  ICAI3021B

• Provide Basic System Administration

  Unit code

  ICAS3024B

• Maintain Equipment and Software in Working Order

  Unit code

  ICAS3115B

• Migrate to New Technology

  Unit code

  ICAU3019B

• Manage Customer Relationship

  Unit code

  ICTCC330A

• Develop Macros and Templates for Clients Using Standard Products

  Unit code

  ICAB3018B

• Create a Simple Mark Up Language Document to Specification

  Unit code

  ICAB4135B

• Use Development Software and IT Tools to Build a Basic Website

  Unit code

  ICAB4169B

• Automate Processes

  Unit code

  ICAB4225B

• Maintain Information Standards

  Unit code

  ICAD4190B

• Create Technical Documentation

  Unit code

  ICAD4217B

• Connect Internal Hardware Components

  Unit code

  ICAI3021B

• Implement System Software Changes

  Unit code

  ICAI3110C

• Install Network Hardware to a Network

  Unit code

  ICAI4029C

• Install Software to Networked Computers

  Unit code

  ICAI4030B

• Install and Configure a Network

  Unit code

  ICAI4097C

• Complete Database Back-Up and Recovery

  Unit code

  ICAS4108B

• Support System Software

  Unit code

  ICAS4127B

• Provide First-Level Remote Help Desk Support

  Unit code

  ICAS4134C

• Maintain Website Performance

  Unit code

  ICAS4191B

• Transfer Content to a Website Using Commercial Packages

  Unit code

  ICAS4201B

• Create a Website Testing Procedure

  Unit code

  ICAT4185B

• Apply Web Authoring Tool to Convert Client Data for Websites

  Unit code

  ICAU4207B

• Manage Customer Relationship

  Unit code

  ICTCC330A

• Install and Manage a Network

  Unit code

  ICAI3101B

• Create Technical Documentation

  Unit code

  ICAD4217B

• Relate to Clients on a Business Level

  Unit code

  ICAW4027B

• Action and Complete Change Requests

  Unit code

  ICAS4106B

• Select and Employ Software and Hardware Tools

  Unit code

  ICAU4205B

• Carry Out Simple Project Activities

  Unit code

  PSPPM404A

• Provide First-Level Remote Help Desk Support

  Unit code

  ICAS4134C

• Implement System Software Changes

  Unit code

  ICAI3110C

• Customise Packaged Software Applications for Clients

  Unit code

  ICAU3028B

• Develop Macros and Templates for Clients Using Standard Products

  Unit code

  ICAB3018B

• Contribute to Personal Skill Development and Learning

  Unit code

  BSBCMN304A

• Assemble, Set Up and Test Personal Computers

  Unit code

  UEENEED002B

• Solve Problems in Extra-Low Voltage Single Path Circuits

  Unit code

  UEENEEE003B

• Solve Problems in Multiple Path D.C. Circuits

  Unit code

  UEENEEE004B

• Integrate Commercial Computing Packages

  Unit code

  ICAU2013B

• Design Organisational Documents Using Computing Packages

  Unit code

  ICAD2012B

• Operate Computer Hardware

  Unit code

  ICAU2005B

• Install and Manage a Network

  Unit code

  ICAI3101B

• Use Computer Operating Systems

  Unit code

  ICAU2231B

• Work Effectively in an IT Environment

  Unit code

  ICAW2001B

• Communicate in the Workplace

  Unit code

  ICAW2002B

• Follow Workplace Safety Procedures

  Unit code

  BSBCMN106A

The course may be offered on over six months full-time or part-time equivalent. Full-time, Part-time, Onshore international students.

• TAFE: -
• Year 12: -
• International: Not Applicable
• Mature: -
• Other: Prerequisite knowledge and skills equivalent to the following units as they contain the basic fundamentals of ICT knowledge and skills for all qualifications at Certificate III in IT and above: BSBCMN106A, ICAD2012A, ICAU1128A, ICAU2005A, ICAU2006A, ICAU2013A, ICAU2231A ICAW2001A, ICAW2002A