Learn the skills of an IT technical support or help desk officer. This course provides the knowledge to perform a variety of IT skills across the industry.

Please note: In semester one 2013, Footscray Nicholson will be the only location offered for this course. For further information please contact +61 3 9919 1517 by phone or email ITCI@vu.edu.au.

• Location:
  City Flinders, Footscray Nicholson, Industry and Werribee
• College:
  College of Engineering and Science
• Study mode:
  Full Time and Part Time
• Delivery mode:
  Burst Mode, Class Contact, On campus and Industry
• Course code:
  ICA30111
• Duration:
  0.5 years
• This information is for Australian residents.
  Click here to search for courses available to non-residents

How to apply

• help desk officer
• help desk assistant
• ICT operations support
• ICT user support
• PC support
• technical support

Learn more about your career options on the Australian government's Career Information and Resources website.

This qualification provides the skills and knowledge for an individual to be competent in a wide range of general Information and Communication Technology (ICT) 'technical' functions and to achieve a degree of self-sufficiency as an advanced ICT 'user'. Persons working at this level will support information technology activities in the workplace across a wide range of ICT areas including technical support, network administration, web technologies, software applications and digital media technologies.

To qualify for the Certificate III in Information, Digital Media and Technology, participants must successfully complete a total of 17 units of study, comprising of 6 core units and 11 electives units in accordance with the packaging rules specified in ICA11 Information and Communications Technology Training Package.

Core Units

• Participate Effectively in OHS Communication and Consultative Processes

  Unit code

  BSBOHS302B

• Implement and Monitor Environmentally Sustainable Work Practices

  Unit code

  BSBSUS301A

• Work and Communicate Effectively in an IT Environment

  Unit code

  ICAICT202A

• Create User Documentation

  Unit code

  ICAICT301A

• Install and Optimise Operating System Software

  Unit code

  ICAICT302A

• Run Standard Diagnostic Tests

  Unit code

  ICASAS301A

Elective Units (11 required, selected as per the Training Package rules and the University)

• Design and Produce Text Documents

  Unit code

  BSBITU303A

• Produce Spreadsheets

  Unit code

  BSBITU304A

• Connect Internal Hardware Components

  Unit code

  ICAICT303A

• Implement System Software Changes

  Unit code

  ICAICT304A

• Identify and Use Current Industry-Specific Technologies

  Unit code

  ICAICT305A

• Migrate to New Technology

  Unit code

  ICAICT306A

• Customise Packaged Software Applications for Clients

  Unit code

  ICAICT307A

• Use Advanced Features of Computer Applications

  Unit code

  ICAICT308A

• Develop Macros and Templates for Clients Using Standard Products

  Unit code

  ICAICT409A

• Provide Network Systems Administration

  Unit code

  ICANWK301A

• Determine and Action Network Problems

  Unit code

  ICANWK302A

• Configure and Administer a Network Operating System

  Unit code

  ICANWK303A

• Administer Network Peripherals

  Unit code

  ICANWK304A

• Install and Manage Network Protocols

  Unit code

  ICANWK305A

• Build a Small Wireless Local Area Network

  Unit code

  ICANWK405A

• Apply Introductory Programming Techniques

  Unit code

  ICAPRG301A

• Care for Computer Hardware

  Unit code

  ICASAS303A

• Provide Basic System Administration

  Unit code

  ICASAS304A

• Provide IT Advice to Clients

  Unit code

  ICASAS305A

• Maintain Equipment and Software

  Unit code

  ICASAS306A

• Install, Configure and Secure a Small Office Home Office Network

  Unit code

  ICASAS307A

• Identify and Evaluate IT Industry Vendor Technologies

  Unit code

  ICASAS405A

• Year 12: Successful completion of VCE or equivalent.
• International: IELTS 5.5 or equivalent.
• Other: As assessed by the University