Expand your business administration skills using relevant theoretical knowledge to provide technical advice and support to a team.

You will learn various business functions such as organising schedules, processing payrolls and using multiple information systems.

• Location:
  Footscray Nicholson, Industry and St Albans
• College:
  College of Business
• Study mode:
  Full Time and Part Time
• Delivery mode:
  Class Contact, On campus and Traineeship
• Course code:
  BSB30110
• Duration:
  0.5 years
• This information is for Australian residents.
  Click here for the international version of this course

How to apply

• customer services adviser
• data entry operator
• general clerk
• payroll officer
• typist
• word processing operator

Learn more about your career options on the Australian government's Career Information and Resources website.

This qualification reflects the role of individuals who apply a broad range of competencies in a varied work context using some discretion, judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.

To successfully complete this qualification, students must complete a total number of 12 units (1 core unit plus 11 elective units)

On-campus

• Apply Knowledge of OHS Legislation in the Workplace

  Unit code

  BSBOHS301B

• Organise Schedules

  Unit code

  BSBADM307B

• Deliver and Monitor a Service to Customers

  Unit code

  BSBCUS301A

• Work Effectively With Diversity

  Unit code

  BSBDIV301A

• Maintain Financial Records

  Unit code

  BSBFIA301A

• Process Payroll

  Unit code

  BSBFIA302A

• Process Accounts Payable and Receivable

  Unit code

  BSBFIA303A

• Organise Workplace Information

  Unit code

  BSBINM301A

• Design and Produce Text Documents

  Unit code

  BSBITU303A

• Produce Desktop Published Documents

  Unit code

  BSBITU309A

• Implement and Monitor Environmentally Sustainable Work Practices

  Unit code

  BSBSUS301A

• Organise Personal Work Priorities and Development

  Unit code

  BSBWOR301B

• Write Simple Documents

  Unit code

  BSBWRT301A

Other Elective Units for Traineeship and RPL only

• Produce Texts From Notes

  Unit code

  BSBADM302B

• Produce Texts From Audio Transcription

  Unit code

  BSBADM303B

• Organise Schedules

  Unit code

  BSBADM307B

• Maintain Business Resources

  Unit code

  BSBADM311A

• Produce Complex Texts From Shorthand Notes

  Unit code

  BSBADM401B

• Organise Meetings

  Unit code

  BSBADM405B

• Organise Business Travel

  Unit code

  BSBADM406B

• Administer Projects

  Unit code

  BSBADM407B

• Coordinate Business Resources

  Unit code

  BSBADM409A

• Produce Complex Texts From Audio Transcription

  Unit code

  BSBADM411A

• Use Multiple Information Systems

  Unit code

  BSBCCO301B

• Communicate in the Workplace

  Unit code

  BSBCMM201A

• Process Customer Complaints

  Unit code

  BSBCMM301B

• Make a Presentation

  Unit code

  BSBCMM401A

• Deliver a Service to Customers

  Unit code

  BSBCUS201B

• Deliver and Monitor a Service to Customers

  Unit code

  BSBCUS301B

• Coordinate Implementation of Customer Service Strategies

  Unit code

  BSBCUS401B

• Address Customer Needs

  Unit code

  BSBCUS402B

• Work Effectively With Diversity

  Unit code

  BSBDIV301A

• Review and Maintain a Website

  Unit code

  BSBEBU401A

• Contribute to Effective Workplace Relationships

  Unit code

  BSBFLM303C

• Support a Workplace Learning Environment

  Unit code

  BSBFLM311C

• Contribute to Team Effectiveness

  Unit code

  BSBFLM312C

• Organise and Complete Daily Work Activities

  Unit code

  BSBWOR202A

• Work Effectively With Others

  Unit code

  BSBWOR203B

• Use Business Technology

  Unit code

  BSBWOR204A

• Work Effectively as an Offsite Worker

  Unit code

  BSBWOR302A

• Develop Work Priorities

  Unit code

  BSBWOR404B

• Review Human Resources Functions

  Unit code

  BSBHRM401A

• Recruit, Select and Induct Staff

  Unit code

  BSBHRM402A

• Work Effectively in a Business Environment

  Unit code

  BSBIND201A

• Handle Mail

  Unit code

  BSBINM202A

• Organise Workplace Information

  Unit code

  BSBINM301A

• Utilise a Knowledge Management System

  Unit code

  BSBINM302A

• Handle Receipt and Despatch of Information

  Unit code

  BSBINM303A

• Contribute to Workplace Innovation

  Unit code

  BSBINN201A

• Promote Innovation in a Team Environment

  Unit code

  BSBINN301A

• Maintain Business Technology

  Unit code

  BSBITS401B

• Create and Use Spreadsheets

  Unit code

  BSBITU202A

• Communicate Electronically

  Unit code

  BSBITU203A

• Create and Use Databases

  Unit code

  BSBITU301A

• Create Electronic Presentations

  Unit code

  BSBITU302B

• Design and Produce Text Documents

  Unit code

  BSBITU303A

• Produce Spreadsheets

  Unit code

  BSBITU304A

• Conduct Online Transactions

  Unit code

  BSBITU305A

• Design and Produce Business Documents

  Unit code

  BSBITU306A

• Develop Keyboarding Speed and Accuracy

  Unit code

  BSBITU307A

• Produce Desktop Published Documents

  Unit code

  BSBITU309A

• Design and Develop Complex Text Documents

  Unit code

  BSBITU401A

• Develop and Use Complex Spreadsheets

  Unit code

  BSBITU402A

• Develop Teams and Individuals

  Unit code

  BSBLED401A

• Promote Products and Services

  Unit code

  BSBMKG413A

• Undertake Marketing Activities

  Unit code

  BSBMKG414B

• Apply Knowledge of OHS Legislation in the Workplace

  Unit code

  BSBOHS301B

• Identify Hazards and Assess OHS Risks

  Unit code

  BSBOHS403B

• Monitor a Safe Workplace

  Unit code

  BSBOHS407A

• Purchase Goods and Services

  Unit code

  BSBPUR301B

• Establish Networks

  Unit code

  BSBREL401A

• Analyse and Present Research Information

  Unit code

  BSBRES401A

• Participate in Environmentally Sustainable Work Practices

  Unit code

  BSBSUS201A

• Implement and Monitor Environmentally Sustainable Work Practices

  Unit code

  BSBSUS301A

• Write Complex Documents

  Unit code

  BSBWRT401A

• Process Payroll

  Unit code

  BSBFIA302A

• Process Accounts Payable and Receivable

  Unit code

  BSBFIA303A

• Maintain a General Ledger

  Unit code

  BSBFIA304A

• Prepare Financial Reports

  Unit code

  BSBFIA401A

• Maintain Daily Financial / Business Records

  Unit code

  FNSICGEN305B

• Apply Knowledge of the Legal System to Complete Tasks

  Unit code

  BSBLEG301A

• Carry Out Search of the Public Record

  Unit code

  BSBLEG302A

• Deliver Court Documentation

  Unit code

  BSBLEG303A

• Apply the Principles of Confidentiality and Security Within the Legal Environment

  Unit code

  BSBLEG304A

• Use Legal Terminology in Order to Carry Out Tasks

  Unit code

  BSBLEG305A

• Maintain Records for Time and Disbursements in a Legal Practice

  Unit code

  BSBLEG306A

• Assist in Prioritising and Planning Activities in a Legal Practice

  Unit code

  BSBLEG308A

• Provide Support in Criminal Law Matters

  Unit code

  BSBLEG406A

• Interpret and Apply Medical Terminology Appropriately

  Unit code

  BSBMED301B

• Prepare and Process Medical Accounts

  Unit code

  BSBMED302B

• Maintain Patient Records

  Unit code

  BSBMED303B

• Apply the Principles of Confidentiality, Privacy and Security Within the Medical Environment

  Unit code

  BSBMED305B

• Control Records

  Unit code

  BSBRKG301B

• Undertake Disposal

  Unit code

  BSBRKG302B

• Retrieve Information From Records

  Unit code

  BSBRKG303B

• Maintain Business Records

  Unit code

  BSBRKG304B

• Review Recordkeeping Functions

  Unit code

  BSBRKG305A

• Review the Status of a Record

  Unit code

  BSBRKG401B

• Recommend Products and Services

  Unit code

  BSBPRO301A

• Manage Simple Projects

  Unit code

  PSPPM402B

• Year 12: Successful completion of VCE of equivalent
• International: IELTS level 5.5 or equivalent
• Mature: Successful completion of Certificate II in Business or you must be assessed by the Head of School as being capable of successfully completing the course. You may receive recognition of prior learning based on skills and knowledge acquired through previous study, as in articulation, informal or formal learning or from work and/or life experience.