Prepare for an administrative role in business, working under direct supervision. Become competent in general administrative and IT duties such as word processing, scheduling, database management, processing payrolls and customer service.

This course is offered to workplaces only, at the employer’s request. Individuals cannot apply for this course.

• Location:
  Industry
• Faculty:
  Faculty of Workforce Development
• School:
  School of Business Services
• Study mode:
  Part Time
• Delivery mode:
  Industry and Traineeship
• Course code:
  BSB30407
• Duration:
  1 year
• This information is for Australian residents.
  Click here to search for courses available to non-residents

How to apply

• administrative officer

Learn more about your career options on the Australian government's Career Information and Resources website.

This course is offered to industry and as traineeship only. This qualification reflects the role of individuals who apply a broad range of administrative competencies in varied work contexts, using some discretion and judgement. They may provide technical advice and support to a team.

• Participate in OHS Processes

  Unit code

  BSBOHS201A

• Develop Keyboarding Speed and Accuracy

  Unit code

  BSBITU307A

• Process Payroll

  Unit code

  BSBFIA302A

• Create Electronic Presentations

  Unit code

  BSBITU302A

• Design and Produce Text Documents

  Unit code

  BSBITU303A

• Produce Spreadsheets

  Unit code

  BSBITU304A

• Produce Desktop Published Documents

  Unit code

  BSBITU309A

• Write Simple Documents

  Unit code

  BSBWRT301A

• Organise Schedules

  Unit code

  BSBADM307B

• Produce Texts From Audio Transcription

  Unit code

  BSBADM303B

• Create and Use Databases

  Unit code

  BSBITU301A

• Organise Personal Work Priorities and Development

  Unit code

  BSBWOR301A

• Deliver and Monitor a Service to Customers

  Unit code

  BSBCUS301A

• Process Accounts Payable and Receivable

  Unit code

  BSBFIA303A

• Maintain a General Ledger

  Unit code

  BSBFIA304A

• Work Effectively With Diversity

  Unit code

  BSBDIV301A

• Produce Texts From Notes

  Unit code

  BSBADM302B

• Maintain Business Resources

  Unit code

  BSBADM311A

• Utilise a Knowledge Management System

  Unit code

  BSBINM302A

• Promote Innovation in a Team Environment

  Unit code

  BSBINN301A

• Process Customer Complaints

  Unit code

  BSBCMM301A

• Recommend Products and Services

  Unit code

  BSBPRO301A

• Work Effectively in a Business Environment

  Unit code

  BSBIND201A

• Develop and Use Complex Spreadsheets

  Unit code

  BSBITU402A

• Organise Meetings

  Unit code

  BSBADM405B

• Handle Mail

  Unit code

  BSBINM202A

• Use Business Technology

  Unit code

  BSBWOR204A

• Communicate Electronically

  Unit code

  BSBITU203A

• Conduct Online Transactions

  Unit code

  BSBITU305A

• Maintain Daily Financial / Business Records

  Unit code

  FNSICGEN305B

Students must successfully complete a minimum of 13 units – 2 core units and 11 electives of which 7 must be selected from administration units in the qualification and 4 other electives selected from an equivalent AQF qualification in the BSB07 Business Services Training Package or any other currently endorsed national Training Package.

• TAFE: Not Applicable
• Year 12: Successful completion of VCE or equivalent
• International: Not Applicable
• Mature: Direct Application, Written Application