Enter the operations sector of the rail industry as a station assistant. You will learn basic skills for helping customers, workplace communication and computer skills, accident and emergency procedures.

• Location:
  Werribee and Industry
• Faculty:
  Faculty of Technical and Trades Innovation
• School:
  School of Engineering and Industrial Training
• Study mode:
  Full Time and Part Time
• Delivery mode:
  On campus
• Course code:
  TLI20407
• Duration:
  1 year
• This information is for Australian residents.
  Click here to search for courses available to non-residents

How to apply

• station assistant

Learn more about your career options on the Australian government's Career Information and Resources website.

To give participants the skills, knowledge and qualification to perform a prescribed range of functions involving known routines and procedures and some accountability for the quality outcomes

• Process Workplace Documentation

  Unit code

  TLIE807C

• Apply Accident-Emergency Procedures

  Unit code

  TLIF607C

• Use Infotechnology Devices and Computer Applications in the Workplace

  Unit code

  TLIK107C

• Apply Keyboard Skills

  Unit code

  TLIK307C

• Process Customer Feedback

  Unit code

  BSBCMN217A

• Advise on and Construct Fares for Customers

  Unit code

  TLIQ1307B

• Create Customer Feedback

  Unit code

  BSBCMN216A

• Complete Workplace Orientation Induction Procedures

  Unit code

  TLIL107C

• Follow OH&S Procedures

  Unit code

  TLIF107C

• Shift Materials Safely Using Manual Handling Methods

  Unit code

  TLID107C

• Participate in Basic Workplace Communications

  Unit code

  TLIE307C

• Work Effectively With Others

  Unit code

  TLIG107C

• Apply Customer Service Skills

  Unit code

  TLII207D

• Carry Out Basic Workplace Calculations

  Unit code

  TLIE507C

Students must successfully complete a total of 14 units