This unit describes the skills and knowledge required to provide responses to enquiries from potential users of records, using relevant processes to access and provide information about records according to organisational policies and procedures.
The unit applies to individuals who use a range of organisational and analytical techniques in working with an organisation’s business and records systems.No licensing, legislative or certification requirements apply to this unit at the time of publication.
There are no defined assessment requirements for this unit.
The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the Victoria University and/or via the Victoria University e-learning system.
This unit is studied as part of the following course(s):