VU24039 - Develop workplace communication skills

Unit code: VU24039 | Study level: TAFE
Nominal hours
30
Location
Footscray Nicholson
St Albans
Prerequisites
N/A
Overview
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Overview

This unit describes the skills and knowledge to interact and communicate with others in employment settings. It requires the ability to use strategies to initiate and maintain conversations in the workplace and to recognize and apply appropriate behavior in the workplace.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each unit’s learning outcomes & performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

  • participate in one formal and one informal workplace conversation.
  • use appropriate strategies and conventions to maintain and initiate communication.
  • demonstrate respectful interpersonal behaviours to support the establishment and maintenance of workplace relationships.

Students will also be expected to demonstrate the following knowledge:

  • methods for giving and receiving verbal and non-verbal messages.
  • elements of communication, including social distance, body language, eye contact and voice monitoring.
  • strategies to interact with others including acknowledgements and turn taking.
  • respectful behaviours when interacting with others.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the Victoria University and/or via the Victoria University e-learning system.

As part of a course

This unit is studied as part of the following course(s):

Certificate I in Work Education
22706VIC | Certificate i | Duration:

Refer to the course page for information on how to apply for the course. VU takes care to ensure the accuracy of this unit information, but reserves the right to change or withdraw courses offered at any time. Please check that unit information is current with the Student Contact Centre.

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