SITXCCS017 - Use a computerised booking system

Unit code:SITXCCS017Study level:TAFE

Nominal hours

120

Location

Footscray Nicholson

Prerequisites

(Or equivalent to be determined by unit coordinator)
Co-requisites
(Corequisite units must be studied concurrently with this unit)

Overview

This unit describes the performance outcomes, skills and knowledge required to use a computerised booking system to create bookings for products and services. The unit covers the computer skills required to use booking functions and system capabilities and not the related sales skills which are found in other units.The unit applies to frontline sales and operations personnel in any type of business that takes bookings for products or services, and who operate with some level of independence and under limited supervision.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each units learning outcomes & performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

operate a computerised booking system to create and administer at least five product or service bookings, including:

accessing and providing product or service information
communicating with colleagues
checking availability of a product or service
booking a product or service for a customer
updating a customer booking

complete above activities within commercial time constraints and deadlines determined by the customer or the organisation.

Students will also be expected to demonstrate the following knowledge:

role of computerised booking systems
types of computerised booking systems:

organisation-specific computerised booking system
industry-wide systems used when booking supplier services

types of products and services for which bookings are made by the organisation
customer types for whom bookings are made
features of computerised booking systems:

sales, operational and accounting functions that can be controlled by the system
system codes for and requirements to enter and exit a system
operational jargon and entries
mandatory fields
specific formatted entries
system requirements for:
confirming, storing and retrieving reservations or operational data
amending and cancelling bookings
sending and receiving messages

reports required for product or service bookings updates and amendments made through computerised booking systems:

adding additional customers
cancelling a booking
adding or deleting products or services
changing customer names
entering payment details

accounting processes for which computerised booking systems are used.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by Victoria University and/or via the Victoria University e-learning system.