ITIL Service Management Foundation V3
About this course
Service Management as a Practice :
- The IT Service Lifecycle
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
Overview of all Service Management :
- Processes & Functions
- Concepts & Definitions
- Key Principles & Models
- Roles & Activities
The ITIL® Qualifications Scheme
Course includes:
- Work-based practical activities and discussions.
- An ITIL interactive training simulator providing participants with a dynamic way to accelerate their IT Service Management knowledge. It is an engaging and highly effective learning experience.
- The formal examination will be held at the end of the course. The ITIL® Foundation Certificate will be awarded to participants who achieve a 65% passing grade (26 out of 40 questions).
- Sample questions and mock examination.
Find out how to register »
Course details
- Course location
- Footscray Nicholson
- Other locations
Footscray Nicholson (October dates)
Sunshine (March and August dates)
City Flinders (June and December dates)- Faculty
- Faculty of Workforce Development
- School
- School of Information Technology and Creative Industries
- Duration
- 21 Hours
- Course code
- TNITI
- Course dates:
- Monday 19 March 2012 - Wednesday 21 March 2012
- Monday 4 June 2012 - Wednesday 6 June 2012
- Monday 6 August 2012 - Wednesday 8 August 2012
- Monday 15 October 2012 - Wednesday 17 October 2012
- Monday 10 December 2012 - Wednesday 12 December 2012
- Course times
- 3 Sessions, 9:00am - 5:00pm
- Fees
- $1495.00
Admission information
No requirements appliable
How to register for this course
Phone: +61 3 9919 6200
Email: it.tafe@vu.edu.au
As class sizes are limited, full payment is required to secure your place. Enrolments are taken in order of receipt.
Course commencement is subject to viable numbers.
Payment options: Credit card/Cheque (payable to Victoria University)
NOTE: Classes are held at Footscray Nicholson (October dates), Sunshine (March and August dates), and City Flinders (June and December dates).
VU takes care to ensure the accuracy of this course information, but reserves the right to change or withdraw courses offered at any time. Please check that course information is current with the Student Contact Centre.