This course will help you understand how ITIL® processes can improve the efficiency of your IT operations. The course participants will not only gain the knowledge of the ITIL® framework but, upon the completion of the course, will be able to integrate its principles into modern Service Management practice.

This workshop is specifically design to prepare participants to gain the internationally recognised ITIL® Foundation Certificate v3 examination to be held at the end of the course.

What you will learn:

Service Management as a Practice :

• The IT Service Lifecycle
• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

Overview of all Service Management :

• Processes & Functions
• Concepts & Definitions
• Key Principles & Models
• Roles & Activities

The ITIL® Qualifications Scheme

Course includes:

• Work-based practical activities and discussions.
• An ITIL interactive training simulator providing participants with a dynamic way to accelerate their IT Service Management knowledge. It is an engaging and highly effective learning experience.
• The formal examination will be held at the end of the course. The ITIL® Foundation Certificate will be awarded to participants who achieve a 65% passing grade (26 out of 40 questions).
• Sample questions and mock examination.

• Location:
  Footscray Nicholson
• Other locations:
  • Sunshine (August dates)
  • Footscray Nicholson (October dates)
  • City Flinders (June, December dates)
• Faculty:
  Faculty of Workforce Development
• School:
  School of Information Technology and Creative Industries
• Course code:
  TNITI
• Duration:
  21 Hours
• Fees:
  $1495.00
• Course dates:
  • Mon 4 Jun 2012 - Wed 6 Jun 2012
  • Mon 6 Aug 2012 - Wed 8 Aug 2012
  • Mon 15 Oct 2012 - Wed 17 Oct 2012
  • Mon 10 Dec 2012 - Wed 12 Dec 2012
• Course times:
  3 sessions 9:00am - 5:00pm

How to register

No requirements appliable