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ITIL Service Management Foundation V3

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This course will help you understand how ITIL® processes can improve the efficiency of your IT operations. You will gain knowledge of the ITIL® framework and be able to integrate its principles into modern Service Management practice.

This workshop is designed to prepare you to gain the internationally recognised ITIL® Foundation Certificate v3 examination, held at the end of the course.

Course Essentials

  • Location:
  • College:
  • Course code:
    TNITI
  • Duration:
    21 hours
  • Fees:
    $1495.00
  • Course dates:
    • Mon 15 Apr 2013 - Thu 18 Apr 2013
    • Mon 24 Jun 2013 - Wed 26 Jun 2013
  • Course times:
    3 sessions 9:00am - 5:00pm

How to register

Phone: +61 3 9919 6200
Email: it.tafe@vu.edu.au

As class sizes are limited, full payment is required to secure your place. Enrolments are taken in order of receipt.

Course commencement is subject to viable numbers.

Payment options: Credit card/Cheque (payable to Victoria University)

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Course Objectives

Service Management as a Practice :

  • The IT Service Lifecycle
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

Overview of all Service Management :

  • Processes & Functions
  • Concepts & Definitions
  • Key Principles & Models
  • Roles & Activities
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Admission Information

No requirements appliable

At Victoria University, we make every reasonable effort to make sure the information displayed online about our courses is accurate and complete. We continually look to provide innovative courses. Those courses are shaped by a number of things including your feedback and changes in Government funding arrangements. As a result there may be changes to the courses we deliver and fees charged. We will update the website regularly to reflect any changes.

Information about course fees, articulation and credit transfer, recognition of prior learning, admission and enrolment procedures, examinations, and services available to students can be accessed on the University’s website or by contacting the University directly on +61 3 9919 6100.

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