HLTOUT010 - Communicate in complex situations to support health care

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Unit code: HLTOUT010 | Study level: TAFE


This unit of competency describes the skills and knowledge required to effectively communicate with patients, colleagues, health providers and ambulance service callers in complex situations using verbal and non-verbal interactions. It requires workers to address these significant challenges in the context of providing a health care service.This unit applies to pre-hospital and out-of-hospital health care workers in a range of settings.


For Melbourne campuses

Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each unit’s learning outcomes & performance criteria requirements, incl the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:
*a person displaying challenging behaviors including:

  • under influence of substance misuse
  • acute behavioral disturbance
    *under stress due to current situation
    *a person who has English as their second language
    *a person who has a communication-related disability including:
  • hearing difficulties
  • speech impediment

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the Polytechnic and/or via the Polytechnic e-learning system.

As part of a course

This unit is studied as part of the following course(s):

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