SISXMGT001 - Develop and maintain stakeholder relationships

Unit code: SISXMGT001 | Study level: TAFE
Nominal hours
20
Location
Footscray Park
Prerequisites
N/A
Overview
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Overview

This unit describes the performance outcomes, skills and knowledge required to develop and maintain an effective relationship with key stakeholders who contribute to and influence the delivery of services.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each unit’s learning outcomes & performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

  • develop, implement and evaluate strategies to promote effective stakeholder relationships with at least two of the following stakeholder types:
    government agencies
    funding agencies
    community organisations
    peak bodies
    boards of management
    enterprises
    industry associations

  • select and use at least three different techniques and methods for stakeholder communication.

Students will also be expected to demonstrate the following knowledge:

  • key stakeholders likely to impact the organisation and the types of strategies and communication methods for building relationships, as specified in the Performance Evidence

  • roles and functions of different stakeholders in the industry and how these are changing
    funding
    management
    decision-making
    sponsorship

  • organisational policies and procedures for stakeholder relationship management:
    stakeholder consultation and engagement
    communication protocols and methods for different situations
    evaluation measures and criteria
    conflict resolution procedures
    information management and security

  • strengths and weaknesses of different types of stakeholder communication

  • barriers to effective communication with stakeholders and ways to respond

  • information and resources of stakeholders
    facilities
    equipment
    grants or funding
    personnel
    services

  • legislative requirements relating to communication of information.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the Victoria University and/or via the Victoria University e-learning system.

As part of a course

This unit is studied as part of the following course(s):

Diploma of Sport
SIS50321 | Diploma | Duration:

Refer to the course page for information on how to apply for the course. VU takes care to ensure the accuracy of this unit information, but reserves the right to change or withdraw courses offered at any time. Please check that unit information is current with the Student Contact Centre.

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