SISXMGT001 - Develop and maintain stakeholder relationships

For Melbourne campuses

Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each unit’s learning outcomes & performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

• develop, implement and evaluate strategies to promote effective stakeholder relationships with at least two of the following stakeholder types:
  government agencies
  funding agencies
  community organisations
  peak bodies
  boards of management
  enterprises
  industry associations

• select and use at least three different techniques and methods for stakeholder communication.

Students will also be expected to demonstrate the following knowledge:

• key stakeholders likely to impact the organisation and the types of strategies and communication methods for building relationships, as specified in the Performance Evidence

• roles and functions of different stakeholders in the industry and how these are changing
  funding
  management
  decision-making
  sponsorship

• organisational policies and procedures for stakeholder relationship management:
  stakeholder consultation and engagement
  communication protocols and methods for different situations
  evaluation measures and criteria
  conflict resolution procedures
  information management and security

• strengths and weaknesses of different types of stakeholder communication

• barriers to effective communication with stakeholders and ways to respond

• information and resources of stakeholders
  facilities
  equipment
  grants or funding
  personnel
  services

• legislative requirements relating to communication of information.