This unit describes the skills and knowledge required to install, configure and support a desktop and workstation operating system in a networked environment.
It applies to individuals with competent technical skills employed in Information and Communications Technology (ICT) support roles or similar.
Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit’s learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.
Students will be expected to demonstrate the following required skills:
*install and configure at least one desktop operating system, including user accounts, file and print services and security
*perform backup and recovery, monitor and troubleshoot the desktop environment for one desktop operating system
*document the finalised process.
The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the VU Polytechnic and/or via the Victoria University Polytechnic e-learning system.
This unit is studied as part of the following course(s):