This unit describes the skills and knowledge required to install, configure and support a desktop and workstation operating system in a networked environment.

It applies to individuals with competent technical skills employed in Information and Communications Technology (ICT) support roles or similar.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: *install and configure at least one desktop operating system, including user accounts, file and print services and security *perform backup and recovery, monitor and troubleshoot the desktop environment for one desktop operating system *document the finalised process. Students will also be expected to demonstrate the following knowledge: *features of desktop operating systems, applications, compatibility issues and resolution procedures *configuration requirements of a desktop environment *file naming conventions related to selected operating system *network protocols and transmission control protocol or internet protocol (TCP/IP) network connectivity *operating systems and their functions, including file system, memory management and process scheduling *printer driver and queue management *process or task management, including process termination *tools available for remote assistance and administration *troubleshooting tools and techniques, including network diagnostic utilities and remote assistance and administration tools *user account, group and password administration and guidelines for selecting a secure password *file system navigation and manipulation utilities *software and hardware manufacturer and user licensing.

Where to next?

VU takes care to ensure the accuracy of this unit information, but reserves the right to change or withdraw courses offered at any time. Please check that unit information is current with the Student Contact Centre.