This unit describes the skills and knowledge required to respond effectively to behaviours of concern of people. Skills are associated with handling difficult incidents rather than managing ongoing behaviour difficulties. The unit applies to workers in any context exposed to difficult and challenging behaviour.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - effectively dealt with at least 5 different behaviours of concern.Students will also be expected to demonstrate the following knowledge: - different behaviours of concern; - strategies for dealing with behaviours of concern; - issues needing to be referred to an appropriate professional; - legal and ethical consideration relevant to recognising and responding to behaviours of concern, and; - organisation reporting processes.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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