SITXHRM012 - Monitor staff performance

For Melbourne campuses

Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each units learning outcomes & performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

• monitor the effectiveness of at least three staff members in relation to at least six of the following standards of performance:

• adherence to procedures
• cost minimisation
• customer service standards
• level of accuracy in work
• personal presentation
• productivity
• punctuality
• response times
• team interaction
• waste minimisation

• provide supportive feedback and guidance for improving standards of performance to above staff
• conduct structured performance appraisals and formal counselling and training sessions for above staff members, in line with established organisational procedures
• recognise outstanding performance of above staff members as required, according to organisational policies.

Students will also be expected to demonstrate the following knowledge:

• role and importance of monitoring staff performance and providing feedback and coaching
• key elements of performance standards and performance management systems:

• methods of collecting performance data
• methods of interpreting performance data
• processes for performance appraisal interviews
  type of assessment:
• self
• peer
• team
  productivity indicators

• forms of guidance and support to enhance staff performance:

• advising on training and development opportunities
• confirming organisational objectives and key performance requirements
• ensuring adequate resources are applied
• providing opportunities to discuss work challenges
• providing confirmation and corrective feedback
• representing staff interests in other forums
• supporting difficult interpersonal situations

• potential solutions to staff performance issues:

• additional training
• adjusting workload
• agreeing on short-term goals for improvement
• assisting with problems outside of the workplace
• reorganising work practices

• performance appraisal practices:

• reasons for performance appraisal
• format for, and inclusions of, performance appraisal documents
• methods of appraising performance

• organisational policies and procedures for:

• performance appraisal interviews

• formal performance management and counselling sessions:

• formal notification to staff member and management
• invited participation of appropriate people
• organisation of appropriate location for counselling session

• grievances.