BSBCMM412 - Lead difficult conversations
Nominal hours
Location
Industry
Prerequisites
Co-requisites
(Corequisite units must be studied concurrently with this unit)
Overview
This unit describes the skills and knowledge required to prepare, facilitate and lead difficult conversations.The unit applies to individuals who may work as managers and leaders, and are required to lead difficult conversations in the workplace. They contribute well developed verbal and relationship building skills in having difficult conversations.
Assessment
For Melbourne campuses
Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each unit’s learning outcomes & performance criteria requirements, incl the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.
Students will be expected to demonstrate the following required skills:
*lead at least two difficult conversations in the workplace.
In the course of the above, the candidate must:
*adapt delivery style and tone according to the mood of the conversation
*understand and react to relevant personnel using conviction and empathy.
Students will also be expected to demonstrate the following knowledge:
*legislation, standards and codes of practice relating to workplace communication
*workplace policies and procedures relevant to communication
*communication styles
*delivery styles, tones and techniques of communication, including:
- verbal and non-verbal communication
- conviction and empathy
*common support services.
Required reading
The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by Victoria University and/or via the Victoria University e-learning system.
As part of a course
This unit is studied as part of the following course(s):