BSBLDR523 - Lead and manage effective workplace relationships
Nominal hours
Location
Prerequisites
Co-requisites
(Corequisite units must be studied concurrently with this unit)
Overview
This unit describes the skills and knowledge required to lead and manage effective workplace relationships.The unit applies to individuals in leadership or management positions who have a prominent role in establishing and managing processes and procedures to support workplace relationships. These individuals apply the values, goals and cultural diversity policies of the organisation. They use complex and diverse methods and procedures as well as a range of problem solving and decision making strategies, which require the exercise of considerable discretion and judgement.
Assessment
For Melbourne campuses
Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each unit’s learning outcomes & performance criteria requirements, incl the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.
Students will be expected to demonstrate the following required skills:
*implement processes to manage ideas and information on at least two occasions, including:
- communicating information to support others to achieve work responsibilities
- facilitating employees’ contributions to consultation on work issues
- providing feedback on the outcomes of consultations
- resolving issues raised or referring to relevant personnel
*develop and implement processes and systems to manage difficulties on at least two occasions, including: - identifying and resolving conflicts and other difficulties according to organisational policies and procedures
- planning how to address difficulties
- providing guidance, counselling and support to assist co-workers in resolving their work difficulties.
Students will also be expected to demonstrate the following knowledge:
*systems, policies and procedures that can support the development of effective work relationships
*key aspects of work relationships, including:
- interpersonal styles
- communications
- consultation
- cultural and social sensitivity
- networking
- conflict resolution
*legislation relevant to managing effective workplace relationships
*organisational policies and procedures relevant to workplace relationships
*methods to develop processes for: - consultation with employees
- conflict management
- task issue management.
Required reading
The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by Victoria University and/or via the Victoria University e-learning system.
As part of a course
This unit is studied as part of the following course(s):