BSBCMM511 - Communicate with influence
Nominal hours
Location
Online
Prerequisites
Co-requisites
(Corequisite units must be studied concurrently with this unit)
Overview
This unit describes the skills and knowledge required to present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and other key stakeholders.
The unit applies to individuals who are managers and leaders required to identify, analyse, synthesise and act on information from a range of sources, and who deal with unpredictable problems as part of their job role. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.
Assessment
For Melbourne campuses
Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each unit’s learning outcomes & performance criteria requirements, incl the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.
Students will be expected to demonstrate the following required skills:
*participate in and lead at least two meetings
*prepare and make a presentation to two different groups.
In the course of the above, the candidate must:
*communicate with key stakeholders to position the business to best effect including:
- listening actively
- understanding information needs of others
- adapting communication to suit the audience
- identifying suitable platform for presentations
- presenting reliable information
- designing the presentation to meet the needs of the audience
- answering questions clearly and concisely.
Students will also be expected to demonstrate the following knowledge:
*industry, media and government organisations, events and communication channels that are relevant to the organisation
*cross-cultural communication
*techniques for negotiation, mediation, conflict resolution and incident de-escalation
*structured and inclusive meeting procedures
*organisational policies and procedures relevant to:
- presenting and negotiating
- leading and participating in meetings
- making presentations
*communication tone, structure, style and impact on others
*relevant organisational policies and procedures on confidentiality of information.
Required reading
The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by Victoria University and/or via the Victoria University e-learning system.
As part of a course
This unit is studied as part of the following course(s):